Assistant General Manager (Event Services Specialist), IU Event Services at Indiana University in Bloomington, Indiana

Job Description:

Department



AUDITORIUM (BA-AUTM-IUBLA)



Department Information



IU Event Services is Bloomington's leading provider of guest services staffing for sports, academic, and entertainment events. Our service model strives to create positive experiences for our guests and a fun, high-energy environment for our staff. We pride ourselves on fostering a welcoming atmosphere that emphasizes professionalism, teamwork, and exceptional customer service. IU Event Services events are aligned with the vision and goals of Indiana University, bringing with us the philosophy that every event must be created with our guests in mind. Our team is dedicated to ensuring each event runs smoothly, safely, and memorably for all attendees.



Job Summary



The Event Services Specialist is responsible for the planning, development, and execution of events that support the strategic goals and objectives of the university.

Department-Specific Responsibilities

• Responsible for event objectives and requirements, budgets, vendor contracts and management, transportation, facilities, catering, signage, communications equipment, and other aspects of events.
• Coordinates event activities and monitors effectiveness and return on investment of events.
• Serves as the manager on duty at events, overseeing all aspects of event staff and venue operations.
• Assists with event preparations and setups at multiple campus facilities.
• Contributes to recruitment, hiring, training, and staff retention efforts.
• Strengthens event staff engagement by developing newsletters, implementing incentive programs, and recognizing staff achievements.
• Supports business operations of the department, including payroll processing and invoice creation.
• Maintains awareness and readiness to implement emergency procedures across all managed facilities.
• Manages the department's email inbox, handling communications with staff and guest inquiries.

General Responsibilities

• Plans a variety of recurring and ad hoc events for the university and oversees budgets, vendor contracts, transportation, catering, signage, equipment, technology, and other event components.
• Coordinates event activities prior to and on the day of events.
• Consults with internal and external constituencies to plan event timelines and specifications and negotiate the terms of agreements and contracts.
• Works closely with vendors and staff to ensure goods and services arrive timely and in acceptable condition for events.
• Interfaces with media and/or marketing and communications representatives regarding calendar of events and event publicity.
• Tracks and analyzes event metrics, such as attendance, participant feedback, and expenses; monitors effectiveness and return of investment; tracks suggested event improvements for future implementation in recurring events
• Ensures events adhere to university guidelines and policies and event contracts, agreements, and specifications.
• May delegate administrative tasks to Event Services Coordinators.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in business, finance, public administration, or related field

WORK EXPERIENCE



Preferred

• Some experience in events, hospitality, or related field

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Possesses flexibility to work in a fast paced, dynamic environment


• Seeks to acquire knowledge in area of specialty

Working Conditions / Demands



This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



Bloomington, Indiana


This is an in-person position.



Advertised Salary



$44,567.00 per year



Work Hours



9:00 AM to 5:00 PM on weekdays, with additional evening and weekend availability as required by event schedules



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Core


FLSA: Exempt


Job Function: Operations


Job Family: Events
Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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