Senior Program Manager - Developmental Services at Behavioral Health Network, Inc. in Holyoke, Massachusetts

Job Description:

Description




GENERAL SUMMARY

The Senior Program Manager provides leadership, supervision, and quality oversight for Program Directors, Clinical Supervisor, and Nursing Supervisor in the assigned Developmental Services Programs. The Senior Program Manager participates in acquiring and maintaining contracts and works with funders and agency leaders to ensure adherence to performance specifications.



ESSENTIAL JOB FUNCTIONS *

• Ensures that services provided are of the highest quality, improve individual satisfaction, and meet the performance specifications of the funding sources.


• Ensures that programs meet quality standards set by OQE (Office of Quality Enhancement) and other required regulatory bodies.


• Utilizes data to inform decisions about care of the individuals, systems, and services.


• Ensures the successful implementation of projects and services as project owner.


• Responsible for ensuring the highest performance of all staff in assigned program(s).


• Ensures programs are adequately staffed, monitors staff labor and overtime, and ensures efficiency of workforce.


• Provides high quality supervision to Program Directors and other supervisors in the programs.


• Develops, implements, and monitors administrative policies and procedures for DS division .


• Develops, implements, and monitors annual budget, and makes modifications as needed.


• Develops innovative programs and revenue sources, including development and fundraising.


• Ensures that all staff are appropriately trained in all BHN and program-specific relevant policies and procedures.


• Maintains positive, collaborative working relationships with BHN colleagues and with community partners.


• Ensures staff meet the training and credentialing requirements of funders and regulators.


• Attends all statewide, regional, and area meetings of funders and regulators to keep informed of regulatory changes and training requirements.


• In consultation with the senior and middle management teams, ensures that training and credentialing meet the needs of the Developmental Services Program.


• Works with program leadership to build and maintain a diverse program workforce, one reflective of the community served.


• Ensures that program management and staff understand Social Justice concepts and work collaboratively to integrate these concepts into all aspects of service delivery.

• Bachelor's degree in business administration, Public Health, Social Work, Psychology or related field required. Master's Degree preferred.


• Minimum of seven years supervisory experience in a related field (Business Administration, Public Health, Social Work, Psychology) with a minimum of 5 of those years supervisory experience in intellectual disabilities (required).


• Demonstrated success in collaboration and integration efforts in partnership with external community entities.


• Demonstrated experience with collecting and organizing data from various sources to inform client care and service delivery.


• Strong data analysis skills including Excel, statistics, .......


• Empathic skills and the ability to establish rapport with consumers, family members, and service providers.


• Ability to participate in coordination and maintenance of budget.


• Familiarity with internet, word processing, and email systems.


• Excellent verbal and written communication skills.


• Working knowledge of the principles of general management, and fiscal management, specifically.


• Demonstrated success in collaboration efforts in partnership with internal programs and external community entities.

• Yes

• While performing the duties of this job standing, walking, and sitting are regularly required. The job frequently requires lifting and carrying up to five pounds. The job frequently requires reaching, handling, hearing, seeing, reading, math, and written and oral communication.


• This job is conducted in various locations including the homes of the individuals served, outside, in vehicles, and in the community. It may need to be performed in inclement weather conditions, in locations that may not have climate control, which have stairs and tripping hazards, and in environments that have varying lighting and sound conditions.


• This job requires frequent use of computers, fax machines, copiers, calculators, and printers.


• While performing the duties of this job the employee must be able to organize.


• This job requires the ability to deal with frequent interaction with peers, co-workers, and program staff. Dealing with interruptions and the ability to refocus on the work product are essential.