As a part of our global field service team the field service engineer provides field and factory support to our customers and channel partners and communicates with internal departments, necessary for the continuous improvement of Sundyne pump and compressor products and processes. The field service engineer will become technically familiar with all Sundyne products and work closely with job site personnel providing technical expertise and supervision over the installation, pre-commissioning, commissioning and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation. This position requires PLC and rotating equipment knowledge or mechanical experience.
Domestic and international travel-can be up to 50%.
Ability to travel on short notice is required.
Base Salary plus overtime up to a certain level
Job Duties & Responsibilities
Travel to customer sites and manage activities related to the installation, pre-commission, and commissioning of Sundyne equipment (API machines and non-API machines)
Manage the completion of on-site activities on site by overseeing customer's craftsmen to properly complete activities per OEM and API specifications
Control system logic expertise to troubleshoot units in the field and/or ensuring that the control system is set up for proper operation of Sundyne equipment
Ensure all completion of customer and OEM documentation for on-site activities with thorough reports
Communicate, collaborate effectively, and be professional with all levels of the job site and internal Sundyne personnel
Technical expertise on complex failure modes on rotating equipment for either mechanical, electrical or process related failure modes
Technical knowledge of centrifugal pumps and centrifugal compressor operations
Ability to confirm selection of hardware on machines to analyze failure modes
Excellent customer satisfaction by delivering exceptional customer service to our customers and channel partners
Technical knowledge of all Sundyne products to include assembly and disassembly procedures and the commissioning of equipment with emphasis on controls and instrumentation
Travel to customer sites to supervise rebuilding of existing machines per OEM specifications
Lead Root Cause Failure Analysis (RCFA) with internal and external customers
Create and manage cases in Microsoft CRM software to respond to service/customer service requests from customers and channel partners
Independently perform warranty evaluations at customer sites and on returned hardware ensuring that failure modes are or are not warrantable
Perform job functions following all safety regulations and processes and take all required Sundyne job safety training courses.
Train outside customer and channel partners in quarterly factory training courses
Timely and accurate submittal of all required paperwork to include onsite time sheets and travel and expense reports
Mentor and train junior engineers to properly perform service work in the field per OEM and API specifications
Successful Candidate
Experience with PLC programing
Previous experience with Rockwell, Allen Bradley, or Siemens control systems
Knowledge of rotating equipment/mechanical experience required
Knowledge of process control equipment and reading P&ID drawings to troubleshoot issues in the field
Experience with cause-and-effect diagrams, P&IDs, and API seal plans
Ability to read mechanical prints and GD&T for confirmation of parts being within OEM specifications
Previous experience with international travel and field service trips
Excellent people skills with the ability to communicate and act professionally
Self-directed with the ability to work independently and have a high level of self-confidence
Ability to train and mentor junior FSEs
Have a passion to learn new skills and enjoy problem solving
Strong ability to adapt on customer sites to manage customer expectations and availability of resources on site
Technical writing skills to properly perform reports and RCFA
Desired Credentials
4-year college degree in Mechanical or Electrical/Electronic Engineering with 6 years field experience
2-year technical degree in related field with 8 years field experience
Minimum 10 years' experience with non-degree
Experience with PLC and control logic
Will be capable of working both independently as well as in a team environment
Will have strong attention to detail, and a high degree of focus on customer satisfaction
Will have strong personal organization and time management skills
Flexibility to work multiple projects at varying stages of completion and multitask
Preferred
Familiar with American Petroleum Institute (API) standards
Working knowledge of concepts, practices, and procedures used in the oil and gas, chemical or related industry
Career Growth Opportunities
Employees in Field Service Engineering roles at Sundyne have grown into roles such as Engineering Manager; Compressor expert, Director of Engineering, Global Service Manager, Quality control manager and General Manager of Sundyne. This is an excellent role for the candidate who can contribute internally and in the field with customers