Seeking a talented and motivated Business Systems Analyst with experience on the Salesforce Sales, Service and Experience platform for a Contract Right to Hire opportunity to support the Sales Operations team in enhancing and optimizing the platforms that drive customer engagement. PLEASE NOTE, WE ARE ONLY CONSIDERING CANDIDATES WITH SALESFORCE EXPERTISE.
Responsibilities:
Provide frontline support for Sales Operations systems, including Salesforce, troubleshooting and resolving user issues.
Evaluate current business processes and workflows to identify areas for system enhancement and efficiency.
Gather and analyze business needs, translating them into clear, actionable requirements, user stories, and process flows.
Create documentation, including test cases and training materials.
Assist with system testing, upgrades, and bug fixes, including UAT.
Support user enablement through training and communication of system updates.
Contribute to the development of reports and dashboards to provide visibility into system usage and performance.
Collaborate with Sales Operations, Marketing, Customer Experience, IT, and other teams to deliver effective technology solutions.
Stay informed of new platform capabilities and industry best practices to drive continuous improvement.
Qualifications:
Bachelor's degree in Business, Information Systems, or a related field.
3-5 years of experience as a Business Systems Analyst.
Experience working with CRM systems, customer portals, or sales enablement tools.
Familiarity with Salesforce CRM (Sales Cloud, Service Cloud, Experience Cloud) is strongly preferred.
Experience with Agile/Scrum methodologies.
Proven ability to translate business needs into functional requirements and documentation.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to collaborate across teams and explain technical concepts clearly.
Proficiency in tools such as Excel, PowerPoint, Lucidchart, and Jira.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
Bonus Points:
Previous experience in the B2B consumer goods industry.