This role will be Remote, but be able to work the office hours of 8am-8pm EST
Title is Safety Program Advisor
Bachelors Degree required
Candidates should have some type of experience with Risk or Evaluating Risk, or Safety
These are NEW roles that have been created that will go to the end of the year, might extend into 2026 (unknown)
These new roles were created for the REMS customers (Risk Evaluation & Mitigation Strategy)
Should have high level of Customer Service Exp - not call center positions
Will handle operational inquiries and any questions that need to be answered
Will "proactively and reactively" reaching out to REMS customers to introduce themselves, offer educational assistance (on portals, audits, internal processes) and procedures to ensure the guidelines are being met for REMS
Will provide high level customer service to the REMS customers
Assist with educating healthcare professionals (HCPs)
It would be helpful if candidates have prior healthcare experience, or a background in risk or compliance
Must be able to have those softs kills to build strong relationships and rapport
Responsibilities:
The Safety Program Advisor (Remote Position) is responsible for delivering high-quality Safety and Risk Evaluation and Mitigation Strategy (REMS) education to healthcare professionals (HCPs).
This role involves ensuring patient safety and REMS program compliance, providing educational and operational support, and collaborating with various stakeholders to improve REMS processes.
Experience:
Delivering REMS education, training, and support to prescribers and healthcare providers.
Supporting audits and corrective actions as needed.
Assisting in the implementation of best practices and streamlining REMS workflows.
Collaborating with medical and commercial partners for training and operational needs.
Gathering and analyzing feedback from stakeholders to improve the REMS program.
Recording customer interactions and providing reports on program outcomes and trends.
Mentoring new team members and overseeing the Safety Program Advisor mailbox.
Required qualifications include a bachelor's degree, strong communication skills, knowledge of the healthcare environment, and proficiency with tools like Excel and PowerPoint. Preferred qualifications include 2+ years of REMS experience, pharmaceutical or clinical research experience, and audit experience. The position may require up to 25% travel. Preferred Pharmacy or Nursing experience
Skillsets:
Must have worked with the public or some kind of patient care using Customer Service skills
Must have problem solving skills and be able to use on the spot, or be able to follow-up with a solution
Must be able to work independently AND together as a team member
Education:
Min Bachelor's Degree
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.