Are you a strategic leader passionate about revolutionizing the healthcare experience? Our healthcare client is seeking a dynamic CXI Project Principal to spearhead our Member Loyalty Program!
Imagine: You'll be the architect of personalized member journeys, crafting experiences that boost engagement, improve health outcomes, and drive retention. You'll work cross-functionally, leveraging data-driven insights to shape the future of our program and make a real difference in the lives of our members.
What You'll Do:
Innovate: Design and execute cutting-edge loyalty strategies that exceed CMS standards.
Transform: Translate visionary concepts into tangible results, driving process improvements and tech enhancements.
Connect: Develop personalized events and multi-channel campaigns that resonate with our members.
Analyze & Optimize: Use data to refine strategies and deliver compelling presentations to leadership.
Lead: Drive program operations, ensuring seamless execution and team alignment.
Requirements:
Bachelor's Degree, preferably in User Experience, Business Strategy, Social Sciences
4+ years of Experience design or Service Design or Human Centered Design
2+ years of leading and managing projects with analytics
2+ years of Business case creation and ROI Analysis experience
3+ years of Ability to navigate the gray and build a clear path forward is a required skill
If you feel you would be a perfect fit please send your resume to: careers@arrowmac.com
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