ServiceNow Business Process Consultant at ECS FEDERAL LLC in Livermore, California

Job Description:

ECS is seeking a
ServiceNow Business Process Consultant to work in our
Livermore, CA office.  

Analyze user needs to determine functional requirements and define problems and develop plans and requirements in the subject matter area for moderately complex to complex systems related to information systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. Possess requisite knowledge and expertise so recognized in the professional community that the government is able to qualify the individual as an expert in the field for an actual task order. Demonstrate exceptional oral and written communication skills. Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.

RESPONSIBILITIES AND DUTIES

• Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing


• Design and Implement modules as requested by NTESS within ServiceNow, for example Virtual Agent and Chat Bot


• Provide recommendations on optimizing the Service Desk and Employee Center


• Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes


• Provide guidance for training employees on the uses of ServiceNow


• Attend Implementation meetings


• Provide guidance on the application of ServiceNow best practices


• Provide guidance and documentation on configurability of ServiceNow


• Review and assist with converting operational reporting into the ServiceNow module

Salary Range: $169,923.14 - $189,923.14

General Description of Benefits