ServiceNow Business Analyst at The Judge Group Inc. in Boston, Massachusetts

Job Description:

Location: Boston, MA

Salary: $55.00 USD Hourly - $60.71 USD Hourly

Description:

Title:
ServiceNow Business Analyst



Location: Boston, MA (Hybrid)



Duration: 09+ Months (Possibility of Extension)




Hours Per Week: 37.5




Detailed Description of Services:


• Captures customers' and service providers' ServiceNow requirements into stories, helps to solution the approach, and support the overall implementation process in cooperation with developers

• Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the ServiceNow Platform

• Assist in the documentation of processes and procedures and supports the creation of ServiceNow solutions

• Construction of agile stories and tests configured functionalities end to end as soon as they have been developed

• Supports and creates project documentation

• Assis in the development and delivery of ServiceNow related training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff

• Assists delivery teams to rectify issues and improve service delivered to the customers on the ServiceNow Platform

• Develops strong business cases and ROI calculations to justify and measure the business value delivered by enhancements on the ServiceNow platform

• Proactively identifies opportunities for improvement, automation, optimization, or quality improvements.

• Helps negotiate priorities and resolve conflicts among project stakeholders, such as clients and internal team members

• Other duties as assigned

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Contact: mkhan01@judge.com


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