Senior Product Manager (AI) at NICE Systems, Inc. in Atlanta, Georgia

Job Description:

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Senior Product Manager has a key role in establishing NICE's vision, strategy, and product roadmap for NICE's Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives.

The Senior Product Manager is the champion for their products throughout each product's lifecycle, from strategic definition to technical design to end-of-life planning. The core objective of the Senior Product Manager is to optimize product profitability by maximizing customer satisfaction through timely delivery of appropriate and useful products/features, with clearly articulated product positioning that effectively communicates the value proposition of the NICE solution. The Senior Product Manager represents customer needs in product definition documents and on cross-functional program teams, ensures product acceptance in the market, and plans orderly transitions of products from one version to the next. Together with Product Marketing and Development,and other members of the Product Management team,the Senior Product Manager will help the company develop a product roadmap that ensures NICE offers highly competitive solutions to its customers.

Essential functions of the Senior Product Manager include developingmarket and product requirements for the NICE product/solution offering, based upon customer, competitive, technical,and market information. The Senior Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning,packaging,and pricing strategies, and champions the product launch process for and within NICE, including with potential customers.

The ideal candidate has abackground in requirements definition,as well asexperience working on cross-functional teams and interfacing with customers. This may be from prior roles as a Product Manager, Business Analyst, User Experience professional,Quality Engineer,or others. This individual hasdemonstrated ability to grasp, and then articulate,business andtechnical concepts to a wide variety of audiences. The ideal candidate can influence various parts of an organization with the necessary excellent interpersonal skills to quickly gather and distill information, build relationships with strategic customers and vendors outside of NICE (as well as with key people within NICE), and champion their ideas and products both inside and outside of NICE.The ideal candidate also possesses strong technical and business analysis skillstoquickly assess and remain abreast of the state of the industry. This includes synthesis of any promising new technologies, new applications of technology, standards activities, changes in buyer behavior and expectations, competitive vendor positioning or moves, etc.

NICE CXone is currently seeking a senior-level individual with high energy and drive to join our team as a Senior Product Manager for the ElevateAI product. Focus on building innovative PLG API based product

A Typical Day Might Include the Following:

• Work with partners, customers, and NICE sales to understand business' needsregardinginteractionanalytics with the contactcenter.

• Develop and maintain appropriate "Product Requirements Backlogs" detailing the business and technical requirements for eachrelease.

• Assist with the development of the functional/technical design for the features and functions called for by the productrequirements.

• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams orproducts.

• Prioritize and update defects, improvements, andenhancements.

• Design/ Storyboardand develop product demonstrationscenarios within theapplication.

• Participate in customer-facing sales meetings, events, and user conferences as a productexpert.

• Perform competitive analysis and become the reference point for knowledge of the competition'srelevantproduct(s).

• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales,services,and support), customers, prospects, and partners.
• Communicate in an effective and professional way with customers in and outside of NICE CXone

Bachelor's Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master's Degree preferred.

• 8+ years' experience with software product management,professional services, or in another relevantrole.

• Excellent written and oral communicationskills.

• Demonstrated experience as a persuasive and persistent advocate for customerneeds.

• Excellent cross-functional team leader with project managementskills.

• Demonstrated ability to take the initiative and work in a self-directedmanner.

• Ability to thrive in a changingenvironment.

• Ability to communicate comfortably across all levels of corporatestructure.

• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new tomarket.

• Contact Center Business experiencepreferred.

• User experience / Graphic design skills a plus, but notrequired.

• Knowledge of telephony infrastructure a plus, but not required.

• Bachelor's Degree(MBA preferred).
• Experience with Contact Center solutions including self service, GenAI/LLMs, Speech Transcription, PLG, and APIs
• Experience managing one's own time and balancing many different projects simultaneously.
• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
• Experience with a SaaS product set.

About NICE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.