Director Of State Accounts at ImageTrend Inc. in Eagan, Minnesota

Job Description:

Position Title: Director Of State Accounts


Location: REMOTE IN EAGAN, MN


Description:

About Us:

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description: Under the direction of the VP, Government Solutions, the Director, State Accounts will be responsible for establishing and maintaining strong relationships, high satisfaction, growth and retention of multiple state-level customers in an assigned region. This pivotal role will help our state government customers identify, develop strategic plans and realize their goals using ImageTrend products and services to maximize value from the partnership. You’ll drive growth, adoption, utilization, and demonstrate strategic best practices to help your assigned state customers achieve their key objectives. In turn, this will allow us to strengthen relationships, solidify retention, and identify expansion opportunities within state governments and their constituent agencies to accelerate and grow the business.

The State Accounts team provides proactive and exceptionally high levels of customer service that prioritize client advocacy, solution value and optimization, with a tailored experience that goes above and beyond expectations to achieve the desired outcomes. Government accounts have unique needs, and our State Account Directors ensure the client, and their constituents have the right solutions to save lives and make a positive impact on the community.

What You'll Do:

• Achieve all Management by Objectives (MBOs), or other assigned targets, which will include retention and revenue growth objectives
• Proactively develop and maintain relationships with current and prospective state government customers to understand their mission and goals,shape product requirements and drive continued value of ImageTrend solutions
• Manage the entire relationship with assigned state government accounts, including adoption, retention, and product subscription upsells, cross-sells and renewals
• Collaborate with clients to establish strategic success plans, timelines, and milestones to achieve their objectives, and provide proactive insight regarding the availability and applicability of new products and features
• Establish regular, periodic meetings with each assigned client to evaluate product utilization, data, customer initiatives, and maintain relationships with key points of contact in the customer organization
• Proactively measure and monitor the achievement of customer KPI’s or success criteria, reporting to internal executives, sales, and account teams and externally to key customer contacts
• Assist in or lead workshops to help demonstrate to customers the full value of their purchased solutions
• Be active in the NASEMSO community to maintain and foster relationships with state government clients, understand their missions and shape requirements, and monitor industry trends and priorities to help us stay informed of needs and product opportunities
• Collaborate closely with the Customer Success (CS) team to provide exceptional support to your assigned state government accounts, including directly handling customer concerns and issues yourself, or routing and escalating support tickets to the CS team with high priority and advocating for customer needs to mitigate and resolve concerns
• Work cross-functionally with all internal teams and stakeholders to lead the complete sales process from product demo to contract close through successful implementation, including any RFP or bidding opportunities
• Support the professional services team with scoping and selling add-on and new service opportunities
• Act as the liaison for technical inquiries, issues, or escalations; includes working with support, product management, or other teams as needed to create solution roadmaps
• Maintain current functional and technical knowledge of the entire product suite and future products or roadmap enhancements
• Keep informed of client requests, industry trends, or general market needs and take initiative to implement or provide insights that will help us continue improving products and processes
• Influence state government customers to be advocates for ImageTrend and drive referrals to the sales team for opportunities with large agencies and regions
• Adhere to departmental standards, workflows, SLA’s and other metrics or processes as required
• Travel to orientation, industry or company events, or other onsite meetings as required
• Perform additional duties or tasks as assigned

Requirements:

• Degree in business, marketing or related field, or the equivalent combination of education and relevant experience
• Proven experience working in or with government agencies at a state or federal, preferably in a public safety, EMS or related organization
• Extensive expertise and proven success in a related function with direct customer advocacy and engagement experience in sales, post-sales or professional services functions, preferably in a SaaS-based enterprise organization
• Exceptional verbal and written communication, influencing at an executive or c-suite level, presentation, and interpersonal skills
• Demonstrated substantial results with growing customer satisfaction, adoption, and retention in enterprise or key account segments
• Experience developing product use cases with key customers
• Proven to be a self-starter and work independently within a highly collaborative and team-oriented environment
• Excellent time management and organizational skills, proven ability to succeed in a fast-paced environment, and can easily adjust and adapt to changing priorities or market conditions
• Excellent attention to detail and strong analytical, problem-solving and critical thinking skills
• Ability to learn new technologies, datasets, products, and domains of our customer markets
• Excellent technical aptitude, technical trouble-shooting skills, coupled with the ability to provide quick resolutions to problems
• Prior experience conducting workshops for enterprise customers [JM1] [JW2]
• Proven ability to identify areas for improvement, offer solutions and share best practices with others to help elevate and accelerate organizational results
• Strong knowledge or direct industry experience with emergency services, fire, healthcare or hospitals
• Ability to maintain discretion when handling proprietary and confidential information.
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation
• Ability to travel based on customer and business needs and the location of customers, up to 50%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $115,000 - $155,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

Equal employment opportunity, including veterans and individuals with disabilities.

PI267512322

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