Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Warehouse, Working at heights
Job Description
Position Summary: This is a remote based position; in the Boston, MA area, that works at the customer site to ensure customer happiness by providing installation qualification, operational qualification, and performance qualification (temperature mapping), that keeps equipment operating safely and effectively. Provides experienced level support to one or more Thermo product lines or applications. Actively promotes service offerings, new products, and upgrades.
Key Responsibilities:
Calibrations and validations on a wide range of laboratory equipment to ensure that the equipment is operating to the manufacturer's specifications.
Conduct validation or qualification tests of new or existing equipment, under internal protocols or external standards
Prepare reports based on results of validation and qualification tests.
Maintains tools, manuals and test equipment.
Work Environment
Customer facing position with 60% overnight travel and local travel within the Boston, MA area. Specific job duties include: driving company vehicle to a customer site, talking to customers on the phone and in person, working on customer equipment, writing service reports and expense reports, and installing instrumentation.
Education
High school diploma or equivalent required.
Required Experience
1 year of related Quality Assurance or Validation experience
Strong customer service skills
Up to 60% domestic overnight travel
Maintain a valid driver's license and safe driving record
Preferred Experience
Experience supporting laboratory equipment (may include, but not limited to, centrifuges, incubators, refrigeration, ultra-low freezers).
ISO 9001 and ISO 17025 Calibration
GxP and GDP
Knowledge, Skills, Abilities
Microsoft Suite
Work independently at customer site with minimal direction
Physical Requirements / Work Environment
While in customer locations, the employee is required to stand, walk, sit, use hands to finger, handle, or feel and reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee must lift and/or carry up to 30 pounds regularly and independently, lift and/or move up to 75+ pounds occasionally.
Benefits
Company vehicle including fuel expenses!
Competitive wages and annual performance based bonus
Competitive health and wellness offerings
Company matching 401k after one year of employment