Shift: 24/7 Rotational Coverage (Day, Swing, and Night Shifts
Position Overview
The 24/7 Operations Service Lead will be responsible for leading and overseeing mission-critical operations support for the United States Space Force (USSF) Space Command and Control (Space C2) program. This role requires an experienced professional who can supervise and coordinate a team of Tier 1 Help Desk personnel, Tier 2/3 technical support staff, and system administrators to ensure seamless monitoring, troubleshooting, and resolution of system incidents on a 24/7 basis.
The Operations Service Lead will serve as a primary escalation point for technical and operational issues, ensuring incident response, system stability, and continuous mission support. This role requires strong technical expertise, leadership skills, and the ability to work effectively in a classified environment.
Key Attributes
1) Candidates must be familiar and worked in a 24/7 Network Operations Center (NOC), or Infrastructure & Operations (I&O) environment, and a hybrid cloud environment.
2) Ideal candidates will have worked in Space Force, Air Force, other Dept of Defense branches, or Dept of State.
Key Responsibilities • Operations Oversight & Team Leadership: Supervise 24/7 operations teams and ensure consistent mission support. • Incident Response & System Monitoring: Oversee ATLAS monitoring system and execute incident escalation procedures. • Agile-Based Reporting & Performance Metrics: Collect and report key operational metrics and track system uptime. • Training & Personnel Development: Train and mentor Tier 1 help desk and support staff. • Security & Compliance: Ensure adherence to DoD security protocols and cybersecurity best practices.
Required Background
Clearance Requirements
- Active TS/SCI security clearance
- SAP/SAR eligibility preferred
2. Operational Responsibilities
- Lead and coordinate 24/7 operations team activities during assigned shifts
- Serve as Tier 2/3 escalation point for incidents and outages
- Monitor system status using ATLAS and related tools
- Track and manage JIRA tickets and perform Agile-based reporting
- Ensure adherence to SLAs, SOPs, and incident response timelines
3. Team Collaboration & Documentation
- Work with Program Manager, Shift Managers, and Infrastructure SMEs
- Conduct shift handovers and document incident logs and outcomes
- Support training and onboarding of Tier 1/2 staff
4. Tools & Methodologies
- Utilize ATLAS monitoring system for real-time performance tracking
- Use Agile tools including JIRA and Confluence for ticketing and sprint coordination
Preferred Qualifications • ITIL v4 or PMP Certification. • Experience with Space C2, ATLAS monitoring system, or similar mission-critical platforms. • Previous leadership experience within a DoD or USSF IT operations contract. • Experience supporting classified networks, cybersecurity monitoring, and network security policies.
Work Location & Shift Requirements
Onsite role at Vandenberg Space Force Base (VSFB), CA. 24/7 rotational shift coverage, including weekends and holidays. May require occasional travel to support planning sessions, training, and operational reviews.