Job Title: IT Systems Specialist - Helpdesk Support
Location: Onsite in Gilbert, AZ
Employment Type: Full Time
Contract Length: Full Time
We have an exciting opportunity for a highly motivated professional to fill the position of IT Systems Specialist.
WHAT YOU WILL DO:
The IT Systems Specialist is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.
Supporting end users via requests (tickets and verbal)
Running new cables
Installing servers and UPS's into racks
Configuring or repairing new laptops and desktops; maintaining workstations and network performance
Installing operating systems and applications
Backing up data
Swapping out hardware such as hard drives
Perform research, troubleshooting
Setting up new employee workstations
Preparing purchase requisitions and ordering new equipment and parts
Keeping track of inventory
Active Directory password resets, additions/updates
Configuring VOIP phones
Process documentation
Training colleagues.
Other related duties and tasks as assigned.
ABOUT YOU:
HS Diploma/GED or Associates degree
5+ years' experience in computer hardware repair and helpdesk support.
Attained or working towards CompTIA Security+ certificate.
Knowledge of Apple and Windows machines
Excellent written and verbal communication skills.
Good interpersonal skills.
Proficient in software installation.
Attention to detail.
Good problem-solving skills.
Good customer service skills.
KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS:
Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to keep up-to-date technically and apply new knowledge to the job role.