Our client is a global organization, recognized as one of the largest in its field! They are experiencing rapid growth and undergoing a significant digital transformation. The leadership team is highly focused on technical initiatives and is looking for passionate individuals to contribute to the advancement and development of their application environment.
We are seeking a highly skilled Senior IT Field Service Program Manager to lead complex service delivery initiatives across our field operations. The ideal candidate will have experience as a results-driven professional with a strong background in IT service management, project execution, and cross-functional coordination. You will play a key role in managing end-to-end field service projects, driving operational efficiency, and delivering exceptional service experiences to our stakeholders.
These roles is a salary position that offers a hybrid work schedule!
Position Summary:
Lead the planning, execution, and delivery of field service and break-fix projects.
Develop and maintain detailed project plans, timelines, budgets, and resource allocation.
Implement risk mitigation strategies and ensure service quality standards are met.
Serve as the primary point of contact for stakeholders, vendors, and field technicians.
Drive effective communication and issue resolution across project teams.
Define service expectations, KPIs, and success metrics in partnership with internal stakeholders.
Manage vendor relationships, negotiate contracts, and monitor performance.
Conduct post-project reviews and identify opportunities for improvement.
Identify inefficiencies in field operations and lead process improvement initiatives.
Coordinate yearly audit initiatives, traveling to sites as needed.
Utilize analytics and performance data to inform strategic decisions.
Implement and optimize field service management tools and workflows.
Experience:
Minimum 7 years of experience in field service project management, operations, or service delivery.
Proficiency with field service and IT management tools (e.g., Midaxo, Jira, IT ticketing systems).
Strong capabilities in budget oversight, scheduling, and resource planning.
Proven track record in cross-functional leadership and vendor negotiations.
A high level of financial aptitude is essential to ensure fiscal responsibility and alignment with organizational standards.
Willingness to travel occasionally for audit oversight.