Service Manager at Havens Group in Joplin, Missouri

Posted in Other 16 days ago.

Type: full-time





Job Description:

Base Salary: $120,000 - $150,000 depending on talent level, track record, skills, experiences, etc

Bonus: KPI driven centered around productivity, revenue, profit, safety, leadership, etc.

Are You a Proven Operations Leader Who Knows How to Run a Tight Ship - and Earn the Respect of the People on the Ground?

Our CLIENT seeks a hands-on, strategic-minded professional to lead and grow the Plumbing, HVAC, and Electrical divisions. You don't need a master's license or a framed degree on the wall - you need the judgment, grit, and experience to lead teams, drive performance, and deliver exceptional service. If you thrive in fast-moving environments, know how to motivate skilled tradespeople, and are ready to take ownership of a high-impact role, we want to talk to you.

About the Opportunity

We're a well-established and highly respected electrical, plumbing, and HVAC service provider serving residential and commercial clients. Known for our commitment to quality and operational excellence, we're entering a new chapter of growth and seeking a strong leader to help us build the future.

Position Overview

As the Trades Practice Leader, you'll oversee the operations of our core service divisions: Plumbing, HVAC, and Electrical. This senior leadership role is responsible for team performance, customer satisfaction, operational efficiency, and strategic growth. You'll be empowered to make decisions, lead people, and drive results.

Key Responsibilities
  • Lead and manage daily operations across all trade divisions
  • Build and develop high-performing teams of technicians and support staff
  • Drive operational improvements and implement strategic growth initiatives
  • Ensure compliance with safety, regulatory, and internal quality standards
  • Manage budgets, optimize resource allocation, and control costs
  • Foster strong relationships with clients, vendors, and internal stakeholders
  • Identify new revenue opportunities in both residential and commercial markets
  • Champion a culture of accountability, excellence, and service

Qualifications
  • A college degree is preferred but not required - we prioritize proven leadership and execution over credentials.
  • Strong operational experience leading multi-trade teams in HVAC, Plumbing, Electrical or similar trades services
  • Expertise in at least one core trade (no master-level license required, but practical knowledge is a must)
  • Clear track record of leading teams and managing field operations
  • OSHA 30-Hour Construction Safety Certification (or willingness to obtain)
  • Familiarity with tools such as ServiceTitan, AutoCAD, or similar platforms is a plus
  • PMP certification is a bonus but not required

Key Skills and Attributes
  • Confident, respected leader with strong people management skills
  • Operationally sharp with a strategic mindset and strong business acumen
  • Excellent communicator who can motivate teams and build trust
  • Calm and effective under pressure with a solution-oriented mindset
  • Detail-focused and quality-driven
  • Adaptable, accountable, and aligned with high-integrity business practices

Compensation and Benefits
  • Competitive base salary based on experience
  • Performance-based bonus structure
  • Comprehensive health insurance package
  • 401(k) retirement plan with company match
  • Paid time off and holidays
  • Ongoing training and professional development
  • Company vehicle provided for business use

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