Our client, one of the most leading multi-brand groups in the automotive industry, is looking for someone to join their team as a Warranty Claims Specialist. This role is hybrid in Auburn Hills, Michigan.
*This is an ongoing W2 contract with PTO & benefits offered!*
In this role, you will be responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair.
What You Will Be Doing
Provide direction and support to dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner
Provide clarification on warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing
Adjust and approve claims for payment, and follow-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid
Track warranty trends, trains dealer staff, new corporate employees and field employees
Required Skills & Experience
Customer service experience
Warranty Experience
Automotive Experience
Able to work in a fast paced environment and under pressure