Weeks 2-5 from start:: Monday-Friday, 9 AM-5:30 PM
Permanent Shifts (After 5 weeks): One of the following -10 AM-6:30 PM, 10:30 AM-7 PM, 11 AM-7:30 PM, or 11:30 AM-8 PM (candidate must be open for all permanent Shifts)
Key Responsibilities:
Handle high-volume inbound/outbound calls related to prescription status, payments, and scheduling medication delivery.
Provide accurate information to customers, ensuring prompt issue resolution and satisfaction.
Update patient records with concise progress notes and manage data through the management information system.
Address customer inquiries, verify insurance details, and process invoice requests.
Identify and report adverse events and product complaints to ensure patient safety.
Support clinical teams by transferring calls to pharmacists and nurses when needed.
Perform other duties as assigned based on team or program needs.
Requirements:
Minimum 1 year of high-volume call center experience.
Strong ability to adhere to schedules and meet performance metrics.
Typing speed of 35-40 wpm with accuracy; comfortable multitasking across multiple screens while speaking with customers.
Self-starter with strong problem-solving skills and the ability to think critically.