Audacy USA is seeking a motivated and talented Helpdesk Specialist/Technical Support Representative to join our team remotely from Philadelphia, PA. This full-time position offers a competitive salary range of $26 to $36 per hour.As a Helpdesk Specialist/Technical Support Representative, you will be responsible for providing exceptional technical support to our internal and external customers. You will troubleshoot technical issues, provide timely resolutions, and ensure customer satisfaction through effective communication and problem-solving skills.**Responsibilities:**- Respond to customer inquiries via phone, email, or chat in a timely manner- Diagnose and resolve technical issues related to hardware, software, and network connectivity- Document all support interactions and resolutions in our ticketing system- Collaborate with other team members to escalate complex issues and provide follow-up support- Stay current on industry trends and technologies to enhance your technical skills**Requirements:**- 2+ years of experience in a technical support role- Strong knowledge of Windows and Mac operating systems- Familiarity with networking concepts and troubleshooting tools- Excellent communication skills and a customer-centric mindset- Ability to work independently and prioritize tasks effectively- High school diploma or equivalent; technical certifications are a plusAt Audacy USA, we believe in providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We comply with all applicable federal, state, and local laws regarding non-discrimination and are committed to creating a diverse and inclusive work environment.Join our team and make a difference in the world of technology! Apply now for the Helpdesk Specialist/Technical Support Representative role and take the next step in your career with Audacy USA. recblid zqhhenzy8465vubc8pt7m6jf63x2bw