Patient Service Representative - Psychiatry and Behavioral Sciences at Oklahoma State University-Oklahoma City in Oklahoma City, Oklahoma

Job Description:

  Position Details Req ID: req19472 Position Title: Patient Service Representative - Psychiatry and Behavioral Sciences Position Type: Staff Full-Time Position Number: GS9854 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Psychiatry and Behavioral Science Location Address:
5310 E. 31st. St
Tulsa, Oklahoma, 74135
United States Hiring Supervisor:   Hiring Range:
(Contingent upon available funding): 15.00 - 16.88, Hourly Work Schedule: Typically, 8 hours/day, 5 days/week Faculty Appt Period: Job Summary: Job Summary:

ThePatient Service Representative is primarily responsible for ensuring highquality customer service and continuation of care. The Patient ServiceRepresentative is utilized in performing typical front office functions andreferrals. The Patient Service Representative is under the overall on-sitesupervision of the Psychiatry Practice Manager.



Environmental Hazards:

Possible exposure to hazardous material, hot and cold, and blood pathogens



Physical Requirements:

Ability to lift, carry push, and pull 20 pounds, stoop, reach, stand,walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions withor without reasonable accommodations.   Special Instructions to Applicants
IMPORTANT!  APPLICANTS PLEASE READ! 
For full consideration, please ensure all employment history is correct and complete.  An Edit button (on the right) is available which allows you to add information.  In addition, OSU Medicine's Customer Service Philosophy is: "We enrich lives by providing compassionate care and amazing service to every life we touch." We achieve our service standards with employee behaviors centered on
safety,
courtesy,
presentation, and
efficiency.
Safety is: -Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards  
Courtesy is: -Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"
Presentation is: -Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times  
Efficiency is: -Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative Education & Experience Position Qualifications: Required:

-High School Diploma/GED
-Six (6) months previousfront office and insurance experience in a health clinic setting or equivalentexperience required



Skills, Proficiencies, and Knowledge:

-Knowledge of all areas related to insurance and front office work. 
-Excellent customer service skills and goodcommunication skills.
-Ability to multi-task while providing good patient care.
-Good computer skills and ability to learn new computer systems as needed.
-Primary skillsinclude verbal and written communication with patients to promote continuity ofcare and follow-up as well as daily retrieval and scanning/filing of clinicalencounter forms and reports for use by clinic staff during patient careactivities.