Deskside Associate Level 1.5 with experience in imaging, laptop/desktop troubleshooting, resolving printer issues, shipping, field service, and receiving equipment.
Must have over 4 years of experience in deskside support.
Imaging using Pix boot, SCCM and Intune.
Experience in resolving all End user issues related to Hardware/Software issues
Experience with BitLocker, MFA & Google DUO.
Experience with Autopilot.
Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
Must have experience supporting hybrid/remote users in a large enterprise environment.