A prestigious global professional services firm with a growth-oriented vision and a strong presence in the US is seeking a Manager, Support Services to join their Redwood City office. This pivotal role will oversee the day-to-day operations of the US support team, lead and mentor staff, and ensure seamless workflow across offices. The ideal candidate will have a solid background in managing administrative support teams, exceptional leadership abilities, and a passion for driving efficiency and contributing to the continued success of the firm in a dynamic, fast-paced environment.
***Based in Redwood City, in-office with the ability to go to the San Francisco office as needed.
Key Responsibilities:
Lead and manage the daily operations of the US support team, ensuring smooth coordination of tasks and seamless workflow across offices.
Collaborate with Support Services team management to maintain a high level of service excellence and efficiency in supporting the US region.
Foster a high-performing and positive team environment by being a role model for the firm's core principles and values.
Drive performance management initiatives, including delivering year-end reviews and feedback, as well as addressing performance challenges.
Oversee recruiting, hiring, and onboarding of new US support team members, coordinating with HR, IT, and other departments for seamless integration.
Manage and distribute team workloads, ensuring tasks are appropriately assigned and resources are balanced across the region.
Handle timecard and absence approvals for the team, ensuring accurate tracking and managing overtime requests, while ensuring consistent coverage.
Maintain and update the team's knowledge repository, ensuring all staff are equipped with the latest information, policies, and processes.
Identify professional development opportunities for team members, addressing skill gaps and promoting cohesive team dynamics.
Collaborate with Team Leads to implement and manage coverage plans for both planned and unplanned absences.
Maintain open communication with team members through regular huddles and monthly support team calls.
Work with HR to interpret and reinforce firm policies and guidelines, ensuring adherence to team protocols.
Manage special projects as assigned, providing operational support to senior leadership and ensuring timely execution.
Key Requirements:
5+ years of experience managing support teams within a global professional services environment, with a focus on administrative or operations support.
Strong technical proficiency in core programs and processes utilized in team management. Familiarity with Excel is a plus.
Experience with performance management, including providing feedback, conducting reviews, and addressing performance issues.
Proven ability to recruit, hire, and onboard new team members, ensuring a smooth transition and integration into the team.
Exceptional verbal and written communication skills with the ability to interact effectively at all levels of the organization.
Ability to multitask, prioritize, and deliver results in a fast-paced, high-pressure environment.
Strong leadership skills with a proactive mindset and the ability to address issues before they arise.
Ability to take initiative, follow up on tasks, and provide high-quality support to internal and external clients.
Flexibility and adaptability in managing changing priorities and contributing to special projects as needed.
Salary:
$155,000 - $175,000 base salary with a comprehensive benefits and compensation package.
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