CUSTOMER VALUE AGREEMENT (CVA) ANALYST at Carter Machinery in Mechanicsville, Virginia

Job Description:

Carter Machinery


Location: Mechanicsville, VA 23116, USA
Category: Sales Support
Posted Date: April 11, 2025
Requisition_Number: ANALY005178
Schedule: Full Time

EOE Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Customer Value Agreement (CVA) Analyst in Richmond, Virginia. The Customer Value Agreement (CVA) Analyst is responsible for working in coordination with the Fleet Services, CVA, Product Support and Sales teams to assist with quote entries for CVA Agreements(Parts Kits, PM’s, and TM&Rs), PSE’s (Rebuilds, Undercarriage) and Opportunities generated from Condition Monitoring (Inspections, Recommendations from Fleet Monitoring). Seeking candidates with a high school diploma or equivalent. Strong mechanical aptitude, with heavy equipment experience preferred.

Requirements for the Customer Value Agreement (CVA) Analyst position include:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Must be able to function well in a fast-paced environment.
• Proficient or with a strong aptitude to learn, Microsoft Office Suite or related software. Caterpillar CVA Tracking systems, DBS, BMTS, SalesForce.
• Strong analytical aptitude.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Customer Value Agreement (CVA) Analyst job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal employment opportunity, including veterans and individuals with disabilities.

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