Resource Specialist 1 at Partner's Healthcare in Salem, Massachusetts

Job Description:

Site: North Shore Medical Center, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


Plays a key role, in partnership with an interdisciplinary care team, in providing navigation support to patients with substance use disorder (SUD) seen in the Emergency Department to identify the next step in care after discharge and to address any barriers to follow up. Will meet with patients in-person while they are in the Emergency Department and work with the care team to assist patients in finding and making referrals to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health.



Job Summary
Summary
Responsible for providing administrative support to the case management team, facilitating effective patient care coordination, and ensuring efficient workflow within the department. This role is essential for enhancing communication among healthcare providers, patients, and families.


Does this position require Patient Care?
Yes


Essential Functions
-Assist case managers with the coordination of patient care services, including scheduling appointments and follow-ups.


-Maintain accurate and organized patient records, ensuring compliance with confidentiality and regulatory standards.


-Prepare and compile necessary documentation for case reviews and meetings.


-Communicate with patients and their families to provide information on services, resources, and discharge planning.


-Collect and input data into electronic health record (EHR) systems to support case management processes.



Qualifications


Education
High School Diploma or Equivalent required and Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred


Work with an interdisciplinary care team of Emergency Department and Addiction Medicine clinicians to assist with patients' transition to further addiction treatment after discharge; take direction from team medical and clinical leadership as appropriate to optimize patient care.


Proactively monitor patients with SUD who enter the Emergency Department to make suggestions to the responding clinician about accessing SUD services like consultation from the Addiction Consult Team or referral to the onsite outpatient Bridge Clinic.


Make referrals to the full continuum of addiction treatment services inside and outside the system, including but not limited to outpatient treatment, opioid treatment programs, ATS, and CSS.


Maintain an up-to-date understanding of local SUD and related resources and best practices for referral.


Provide assistance to individuals/families in accessing a variety of public services that may address barriers to patient follow-up with addiction treatment including financial and medical assistance and directly help to meet needs for food, shelter, transportation, and clothing.


Complete follow up phone calls to patients to ensure a successful transition to the treatment organization in the disposition plan.


Work as part of a Resource Specialist care team which may include cross coverage in other SUD care settings onsite like the inpatient Addiction Consult Team or the outpatient Bridge Clinic.



Additional Job Details (if applicable)



Physical Requirements

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occasionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occasionally (3-33%)


• Stooping Occasionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occasionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


81 Highland Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Rotating (United States of America)



EEO Statement:


North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now