Hybrid schedule in office 10 days in month (alternating 2 days in office one week, 3 days in office following)
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 48.00
Max Hourly Rate($): 48.00
Must Have Skills/Attributes: ITIL, Problem Management, Program management
Nice To Have Skills/Attributes: PMP
Job Description
Required Skills and Experience: • Bachelor's degree in computer science or related IT field with 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management or HS Diploma with 6 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management. • ITILv4 certified or demonstrate knowledge of ITIL best practices. • Excellent communications skills. • Proficient in Microsoft Office Suite, emphasis on Excel and PowerPoint • Must have a passion for working with various groups and technologies. • This position must pass a post-offer background and drug test.
The Problem Analyst will be responsible for driving continuous improvements to the quality and efficiency of the problem management process. This position will effectively manage the lifecycle of problems in the environment, open corrective actions, and work to identify improvements that will streamline the problem management processes across the Reyes Family of Businesses.
Position Responsibilities may include, but not limited to: • Drives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completion. • Develops and maintains problem management policies, procedures, processes, and documentation related to problem management tools. • Creates metrics and reporting for measuring corrective action success and the impact the corrective actions have by reducing mean time to resolve incidents and the number of incidents throughout the environment. • Work with internal and external support teams to ensure that the requirements are being met in the root cause analysis meetings. • Provides governance and oversight for the root cause analysis processes between technical teams. • Ensure adherence to Problem Management process and service level expectations (SLEs) through monitoring and escalation where needed. • Creates development opportunities for employees to ensure that problem management policies and processes are being adhered to. • Other projects or duties as assigned.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).