This role supports the Customer Experience team by directly engaging with clients and resolving tier 1 issues on-site at a fulfillment center. As the first point of contact for customer concerns, you'll handle tasks such as order prioritizations, cancellations, and inventory checks. You'll work closely with the operations team, triaging urgent requests in real-time and escalating complex issues to the appropriate specialists. While not assigned specific accounts, you'll collaboratively support a range of clients to ensure seamless service.
Key Responsibilities:
Act as on-site liaison for customer communications from the fulfillment center.
Resolve basic customer issues quickly and independently.
Collaborate with operations staff to address and solve customer concerns.
Escalate more complex issues to higher-level support.
Provide flexible support across multiple accounts in a fast-paced environment.
Qualifications:
1-2 years in customer service or similar roles.
Strong communication and problem-solving skills.
Experience in 3PL or supply chain preferred.
Familiarity with Zendesk, Salesforce, or similar tools is a plus.
3PL, Supply Chain or Logistics experience is REQUIRED.