Air Force West Client Account Manager at Pond & Company in Metairie, Louisiana

Job Description:

Ready to turn your ambition into achievement? Join Pond & Company and be part of the team that's redefining the future of Architectural, Engineering, Planning, Construction Management, and Environmental projects!



About the Position

We are currently seeking an experienced Client Account Manager (CAM) to join our growing team. The ideal candidate possesses 10+ years of related experience and is eager to grow, collaborate, and innovate. The primary responsibility of the Air Force West Client Account Manager is to develop, implement, and manage the market in the Pacific - INDOPACOM AOR - in order to grow future business and services. The Client Account Manager is expected to work closely with the customer, understand their priorities and requirements, and build strong relationships. This role serves as the Business Development Lead for assigned Air Force program opportunities. The successful candidate will find, develop, and lead strategic pursuits, implementing and managing the major components of our Air Force business line to promote future work.

They must be familiar with the client's mission, strategies, initiatives, developing programs, and priorities. The CAM will deliver oral and written presentations, lead client interfaces on strategic projects, and resolve technical and performance-related issues. Developing and maintaining positive customer and client relationships to foster repeat business is essential.

Although this is primarily an account management role, the successful candidate must be capable of fulfilling Project Management responsibilities when needed.

Job Responsibilities

• Determine resource and execution requirements to support clients' programs
• Monitor efficient and effective management of programs
• Advocate for and encourage "lessons learned" exchanges and technology transfer within business unit(s)
• Monitor performance of program managers in executing client programs within the business unit(s)
• Mentor and encourage individual team members to maintain team unity, harmony, and efficiency
• Deliver oral and written presentations
• Lead production of proposals, SOQs, and other marketing/promotion materials to build the practice
• Lead negotiations of fee offers, scopes of work, and contracts, as needed
• Lead program teams and facilitate communication and interaction between the organization and clients
• Develop and maintain positive customer and client relationships to foster repeat business
• Update and maintain knowledge related to training, degree, or job responsibilities
• Adhere to company policies and procedures

Qualifications

• Bachelor's degree in Architecture, Engineering, or Construction Management, and 10+ years of related experience
• PE license, PMP certification, MBA, or other advanced degree preferred
• Ability to work well within a team environment, with a positive attitude, multi-tasking ability, and self-motivation to produce high-quality work
• Ability to advocate for resources within a matrixed organization and lead a multidisciplinary team without direct supervisory authority
• Demonstrated leadership experience preferred
• Strong desire and ability to learn and grow professionally; must have the technical aptitude to understand Pond's services and technical expertise
• Experience writing proposals, change orders, and reviewing contractual terms preferred
• Experience meeting P&L targets preferred
• Experience in executive communications, as the Client Manager will be expected to keep internal and external stakeholders updated on project status, health, and risks
• Proven track record of meeting sales quotas preferred
• Good understanding of project management techniques for scope, schedule, and budget management preferred
• Travel is required approximately 30% of the time
• Hybrid/remote work is possible, but will require additional travel to Pond offices to coordinate with internal teams

About Pond
Pond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond's staff of 800+ professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion - and everything in between - with confidence and clarity. Pond is currently ranked as the 80th largest engineering and design firm by ENR, Atlanta's #1 engineering firm by Atlanta Business Chronicle, and has been recognized as an Employer of the Year by Georgia ACEC and a Best Place to Work for Working Parents.



Additional Information
Many factors are considered when determining compensation at Pond, including scope and level of position, geographic location, candidate skill, knowledge and experience. Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.

Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered. Learn more about Pond's comprehensive benefits offerings here .

All offers of employment made by Pond & Company are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at Pond in compliance with program policy as well as state and federal regulations. Additionally, offers may be contingent upon the successful completion of a pre-employment drug and alcohol test.


Equal Opportunity Employer
We are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .


Apply for this position at careers.pondco.com . We are always looking for driven professionals of all disciplines to join our fast-growing company. For more information on our services, clientele, or employment opportunities, visit our website at www.pondco.com.


Should you run into any issues in completing the application, please reach out to [email protected] for assistance.



Other details

• Job Family Business Development
• Pay Type Salary
• Employment Indicator Senior

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