Development Coordinator, Major Gifts and Operations at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Spaulding Rehabilitation Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


The Development Coordinator, Major Gifts and Operations (DCMGO) will support both the Major Gifts and Operations teams as they carry out their fundraising and operations responsibilities in Spaulding Rehabilitation's Development Officer. To that end, this position will be a dual report to the Director of Major Gifts and Campaign and the Senior Director of Development Operations. For the Major Gifts team, the DCMGO will provide general administrative support, run donor/fundraising progress reports, coordinate special data projects, help organize individual major and planned giving cultivation and stewardship meetings and outreach, and prepare all grateful patient spreadsheets and fundraising plans. For the Operations Team, the DCMGO is responsible for coordinating projects related to business administration, invoice submission and expense tracking, revenue reporting, and operational support for the department. Serving as the coordinator of the central office needs, the DCMGO will handle donor inquiries and incoming mail to the office. This position is a great opportunity for an individual looking to gain experience in healthcare fundraising at one of the world's leading rehabilitation hospitals as part of a highly professional and collaborative team. This position is hybrid, requiring in-office presence two to three times per week and as requested by the department's leadership.


Now is an exciting time to join the Development Team at Spaulding Rehabilitation-which is home to Harvard Medical School's Department of Physical Medicine and Rehabilitation, has been ranked a "Top Three" Rehabilitation Hospital by U.S. News & World Report for seven years running, and is dedicated to improving the lives of individuals and families coping with the ongoing challenges of injury, illness, and disability. Following the successful conclusion of the Campaign for Spaulding Research Institute in 2022, which raised more than $94 million, the Development Team has been ramping up its activities to further bolster the network's research and clinical missions through endowment and other philanthropic gifts, all to sustain Spaulding's excellence for generations to come.



Job Summary
Major Gifts Team Support:


• Reporting to the Director of Major Gifts and Campaign, provide general administrative coordination and support to the Major Gifts Team, with tasks including, but not limited to, managing logistics for cultivation and stewardship meetings, managing scheduling, and producing meeting materials, and coordinating other internal and external correspondence.
• Coordinate the recording, gathering, and tracking of prospect/donor interactions along with documentation and prospect research in Atlas (Blackbaud CRM); report generation; expense report preparation; and other database-related duties as requested.
• Assist the Major Gifts team with tasks related to the grateful patient fundraising program, including, but not limited to, running patient lists and reports, scheduling meetings with clinician partners, recording actions and next steps in Atlas, and preparing introduction letters and other related correspondence.
• Make travel and meeting arrangements for prospect and donor interactions, prepare accurate and thorough travel itineraries, and assist with processing employee expenses.
• Assist with booking and tracking of major/principal/planned gift commitments made by prospects that are in the Major Gifts team's portfolios. Review daily gift reports to ensure proper and accurate coding of all major gifts.
• At the direction of the Assistant Director of Prospect Research and Development, initiate basic prospect/donor research (i.e., using Google and Atlas) upon request. Assist with patient data tracking and other database work related to prospect development.
• Assist with the management and tracking of all activities related to Spaulding's two key donor recognition groups: The President's Council ($20K+ annual donors) and the Francis "Hooks" Burr Society (planned gift and bequest donors).
• At the direction of the Vice President of Development and/or the Senior Director of Principal, Major, and Planned Giving (SDPMPG), assist with the scheduling and logistics related to the Board-designated Development Committee meetings (typically held four times a year).
• Assist the SDPMPG with scheduling and agenda development for the biweekly departmental Beats and Prospects meetings.
• Assist in other major gifts activities as needed and assigned.


Operations and Systems Support:


• Reporting to the Senior Director of Development Operations (SDDO), support all operations and systems-related activities and coordinate budget tracking and approval process.
• Centralize and handle all vendor invoices and submit expenses for Development to accounts payable. Perform key follow-up on outstanding invoices and purchase orders (POs).
• Set up and monitor all summary POs and properly archive contracts and statements of work (SOWs).
• In collaboration with the Senior Gift Administration Officer, download all online gift transactions from our web portals, including, but not limited, to Classy and GivenGain. Accurately make updates to the online giving pages to reflect offline gifts received in house.
• Assist with the creation and maintenance of tribute records, and other donor systems-related work as assigned. Update Atlas records that need to be deceased with all available documentation.
• Prepare and track all pledge reminders for upcoming and past-due pledges for SDDO to review.
• Assist SDDO and hiring managers with logistics for onboarding new staff, including scheduling meetings and trainings, and arranging needed supplies and/or resources.


Business Administration:


• Receive and log all cash and checks that come to the Development Office in compliance with cash handling audit protocols. Record and download all bank statements, reports, and check images from the Cash Pro lockbox portal.
• Track department-wide use of the Operations credit card and reconcile report on a monthly basis.
• Coordinate office supply orders and monitor inventory for all supplies and collateral used by Development.
• Serve as point person to follow up with in-kind and art donations to Spaulding and properly processes these requests.
• Coordinate the recording of recognition efforts and naming opportunities in Atlas. Arrange donor plaque production with Senior Director of Donor Communications and Engagement.
• Monitor and triage all donor inquiries made via phone and the general online inbox for Development.


Other Duties:


• Work collaboratively with the Development Coordinators and Executive Assistant to provide office and administrative support back-up as needed.
• Availability outside of regular business hours to work at events (including some weekends) is required.



Qualifications


Education
Bachelor's Degree Related Field of Study preferred


Can this role accept experience in lieu of a degree?
No


Licenses and Credentials


Experience
experience in a relevant field such as fundraising, non-profit management, or communication 2-3 years required


Knowledge, Skills and Abilities
- Strong research and analytical skills.
- Ability to work effectively in a team-oriented environment.
- Knowledge of fundraising practices and principles.
- Proficiency with Microsoft Office and database management software.
- Strong organizational and time-management skills.



Additional Job Details (if applicable)


Please submit your resume and a cover letter with your application



Remote Type


Hybrid



Work Location


300 First Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.