IT Service Desk Analyst at Panduit in Merrillville, Indiana

Job Description:

At Panduit, we don't just offer a job - we offer a career where your contributions directly impact our customers, the environment and our company's success. You'll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you're ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!


We are excited to be opening our new distribution facility in Merrillville, IN using state-of-the-art technology while minimizing our carbon footprint. Our 400,000 square foot facility will serve as one of our global shipping hubs responsible for meeting the demand of our customers internationally. Click here to learn more about our new warehouse and all available job opportunities: Merrillville Hiring Page.


Join a global team providing Level 1 & 2 support for enterprise systems. As an IT Service Desk Analyst, you'll independently troubleshoot and resolve hardware, software, and network issues, collaborate with vendors, and drive smart solutions across the organization. You'll also play a key role in the full systems development lifecycle and support impactful tech projects of various sizes. If you're a problem solver who thrives in a fast-paced, global environment, we want to hear from you!




What You Will Do

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  Technology Support:
  
  
  
  • Provide support for hardware, software, and network issues.
  
  
  • Troubleshoot and resolve technical problems, collaborating with vendors as needed.
  
  
  • Ensure timely resolution aligned with service level agreements.
  
  
  • Escalate complex issues to senior IT staff when necessary.
  
  
  
  


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  Enterprise Systems:
  
  
  
  • Configure, deploy, and support enterprise systems and infrastructure.
  
  
  • Analyze, document, and maintain IT solutions, driving improvements and automation.
  
  
  
  


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  Desktop Applications:
  
  
  
  • Deliver desktop support for enterprise applications.
  
  
  • Assist with application deployments, updates, and user enablement.
  
  
  
  


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  Project Involvement:
  
  
  
  • Gather and analyze user requirements to inform system design.
  
  
  • Support full lifecycle implementation of enterprise technology solutions.
  
  
  • Lead projects and contribute as a technical resource on larger initiatives.
  
  
  
  

What You Will Bring

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  Education: Bachelors Degree required or relevant equivalent experience in lieu of degree.


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  Experience: 2-4 years providing IT support via phone, email, chat, walk-ups, and ServiceNow tickets.


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  Preferred Certifications: CompTIA and ServiceNow certifications.


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  Skills: Experience with C++ preferred.


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  On Call Availability: Must be able to be on weekend coverage on call rotation.

What We Can Offer You

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  Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.


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  Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).


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  Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.


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  Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.


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  Parental Leave: Because we care about your family and your future.

Compensation: The expected base pay range for this role is $31 - $36 an hour. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.



Making the connections that matter. Join us and apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future.




Work Shift

Day (United States of America)




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