Network Specialist - Advanced Technical Support Video
Job Locations
US-WI-Madison | US
ID
2020-16157
Company
TDS Telecom
Overview
The Network Specialist position within the Advanced Technical Support (ATS) Team will be focused on providing level II technical support of the TDS Network as well as anticipating and preventing faults within the network.
In this role you will:
Provide Level 2/3 support of the Video and Data networks and products.
This specifically includes:
Consumer and commercial DSL/PON
Dedicated broadband services over copper/fiber/DOCSIS delivery
Layer 2/3 switching and routing
Core network transport
Multi-Service Access Platforms
Transcoding/encoding infrastructure
This job is a "headcount-neutral" position. This means that there are incumbents on the existing team that currently meet the specified job qualifications. This also means that the team may not add additional headcount at this time. Questions should be directed to the recruiter or hiring manager.
Responsibilities
Provide leadership and guidance for fault resolution and prevention
Provide input and feedback into fault resolution procedures across Network Operations
Provide feedback into network designs, standard configurations, and operational procedures
Effectively communicate technical network issues to management and adjacent teams
Create, Maintain, and Edit network documentation to be used by Operational staff
Mentoring peers and adjacent teams on areas of expertise
Qualifications
Required Qualifications
Associate degree or higher AND 2 + years work experience in Data/Video networking OR- 4 + years experience in Data/Video networking
Other Qualifications
IP Video technologies including (but not limited to) 8VSB, ATSC, MPEG4, MPEG2, PIM, SNMP, CDN, DRM, IGMP, TCP, UDP, OSPF, BGP, IPV4/IPV6, ABR, SCTE-35, multicast, unicast
Video content acquisition via terrestrial, satellite, off-air, and internet sources
Video content acquisition troubleshooting
Power and grounding concepts associated with AC and DC power equipment
Dish, antenna, and headend installation, configuration, and support
Strong IP routing knowledge and experience (Cisco, Alcatel, Brocade)
Transport/Access knowledge and experience (DWDM, SONET, ATM, Packet over SONET, licensed/unlicensed microwave)
Broadband and narrowband access technologies including (but not limited to) xDSL, WiFi, PON, RFOG, Ethernet, DOCSIS
TCP/IP technologies including (but not limited to) routing and routing protocols (MPLS, OSPF, BGP, and RIP) subnetting, multicast, tunneling, bridging, QoS, IP Video
Management and use of customer premises equipment including (but not limited to) Routers, Ethernet demarcs, set-top boxes, home wiring concepts, DSL and Cable modems
Linux system administration experience a plus
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!