Sr. Service Desk Tech. at Neptune in Tallassee, Alabama

Job Description:

Position Summary

The primary purpose of this job is to provide helpdesk support to non-manufacturing users as well as other employees. The technician will be responsible for help desk phone and email routing, ticket escalation, and will support Help Desk ticketing system. Includes troubleshooting and repairing hardware and software issues as well as doing research on issues as needed.  This includes troubleshooting printer, computer, hardware, and software issues as well as ordering, staging, and installing new printers and computers as needed. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices. Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks

Objectives:

• Provide helpdesk support to non-manufacturing users as well as other employees. Leading help desk phone and email routing, ticket escalation, and can support Help Desk ticketing system support.


• Troubleshooting and repairing hardware and software issues as well as doing research in issues as needed.


• Troubleshooting printer, computer hardware and software issues as well as ordering, staging, and installing new printers and computers as needed.


• Supporting desk phones and mobile devices. Incudes setup, troubleshooting and repair. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices.


• Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.


• Must be able to lift objects that wight 50 pounds on their own.

Requirements

Education/Experience:

• Typically requires a bachelor's degree (or international equivalent) and 6+ years of relevant experience.

Preferred Qualifications:

• Bachelor’s degree in MIS, Computer Science, or related field.

Travel Requirements: Typically requires overnight travel less than 10% of the time.

Location: Tallassee, AL, Duluth GA.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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