The Field Representative II for Field Services Support is responsible for servicing and repairing various company products and systems at customer locations within a designated geographic area. This role requires technical expertise in handling a standalone or networked environment.
Responsibilities:
Achieve expected productivity levels associated with assigned workload and experience level.
Manage territory, inventory, and customer relationships.
Demonstrate excellent technical and customer relation skills.
Actively drive revenue-generating opportunities through various channels.
Perform a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on assigned equipment.
Conduct Basic Connected installations, set up IP addresses, download printer drivers, and provide customer training on printing functions.
Troubleshoot and repair or replace equipment components as necessary on black & white, color, and multifunctional devices.
Demonstrate required digital competencies associated with assigned products.
Manage territory effectively, execute all required territory management and call handling procedures, and work closely with sales partners.
Maintain and manage parts inventory accurately and adhere to territory back-up plans.
Complete all required administrative tasks accurately and timely.
Interact with external customers to determine service needs, provide technical assistance to less experienced technicians, and maintain professional relationships.
Maintain a "car stock" inventory and perform other duties as assigned.
Additional Pay Details
Compensation range is $18.00-$23.00
Qualifications:
Typically requires journeyman-level technical knowledge, completion of technical school, and 2+ years of related experience.
Requires a valid state driver's license and minimum auto insurance coverage per company policy.
Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency.
Possesses strong interpersonal, verbal communication, and customer service skills.
Ability to read and comprehend technical information and use PCs and associated software applications effectively.
About the Company:
Ricoh is an integrated solutions provider and partner that connects people and technology to deliver outstanding customer experiences and innovation for businesses worldwide. They empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock organizational potential. Ricoh is committed to excellence and offers a range of benefits to support the personal and professional development of its team members.