Operations Manager at SCA of CA, LLC in San Marcos, California

Job Description:

Job Summary: 

The Site Operations Manager manages local scheduling and real-time operations to facilitate and maximize use of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and site-specific financial goals/metrics.  

Hours: Monday through Friday from 6am-6pm

Location: 285 Pawnee St A, San Marcos, CA 92078

Rate of Pay: 75,000 to 80,000 

Job Responsibilities:  

• Oversee daily Operations activities corresponding to line(s) of business Services.  


• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.  


• Oversee daily activities of scheduling and dispatch of Sweeping and related Site Services, including calling customers as required.  


• Coordinate daily activities to maximize scheduling and real-time utilization of resources; analyze and recommend part-time, flexible, and full-time employee mix to deliver site services.   


• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.   


• Ensure proper on the job and safety training of personnel assigned.   


• Communicate areas of accountability and performance expected of personnel assigned   


• Determine appropriate standards of performance as a basis to review progress of personnel assigned.   


• Implement employee disciplinary measures seeking support and guidance from management and human resources, as required.  


• Develop individuals for future advancement.  


• Interface with general management to ensure smooth coordination of daily operations; providing input on local conditions and enacting contingency plans as needed Notify and escalate customer issues to management as warranted.   


• Escalate and direct operational activities when problems arise, conduct analysis of problems to provide input for future process improvements.   


• Review ongoing operational results to targets. Take corrective measures as needed.   


• Participate in daily, weekly, monthly, and annual planning process as appropriate.   


• Maintain a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate to maximum employee morale, productivity, and efficiency/effectiveness.   


• Project a favorable image of the company to enhance public recognition and promote company services provided.   


• Support staffing process, working with Regional Recruiters to fill open positions for the site.  


• Develop and maintain proper staffing levels against site demand for services.  


• Maintain equipment/ asset management in accordance with company fleet management policies and guidelines.  


• Implement ongoing safety program in accordance with company safety programs and guidelines.  


• Recommends salary adjustments. transfers, promotions, and dismissals.   


• Perform other duties and responsibilities as assigned.   

Job Requirements: 

• 3+ years of relevant industry related experience preferred  


• Technical Capacity, Problem Solving/Analysis, Customer/Client Focus, Decision Making, Project Management, Communication Proficiency, Teamwork Orientation.  


• Software skills for use of routing tools and proficiency in Microsoft Office, specifically Excel, required.  


• Operate computer and keyboard; able to use phone; sit for long periods; communicate using speech, hearing and vision skills.  


• Moderate lifting - no greater than 40 lbs.; moderate reaching, pushing, pulling, gripping and grasping Ability to stand/sit for a full shift in addition to walking, climbing stairs and bending as required.


• Valid Driver’s License, as applicable.

Benefits of Joining SCA:   

• Full benefit package including Medical, Dental, Vision, and 401(k)  


• Company paid life insurance  


• Various voluntary benefits like – short-term/long-term disability, accident insurance, critical illness insurance, and additional life insurance  


• Paid vacation time & holidays  


• Competitive compensation  


• Career advancement opportunity  


• Weekly pay on Fridays, if hourly status  


• On Demand Pay (through Ceridian: Dayforce) – Get paid as you earn!  

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