Technology Support Administrator at PREMIER Bankcard LLC in Sioux Falls, South Dakota

Job Description:

Location: Sioux Falls, SD

Shift: M-F 8AM to 5 PM with on-call rotation

Job Status: Full-Time

Company: PREMIER Bankcard

About the Role

Under general supervision, is responsible for supporting the timely process through which end user issues and/or system problems are controlled. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.  Administer and/or maintain specified systems.  Supports and maintains user account information including rights, security and systems groups.

Job Duties and Responsibilities

• 
  Encompasses all duties in the Technician, Desktop Support III description.
  
  
  • Responsible desktop configuration, to include but not limited to Desktop Policies & Security.
  
  
  • Manages problem diagnostics and resolution.
  
  
  • Builds hardware and manages upgrades.
  
  
  • Responsible for hardware & software consultancy.
  
  
  • Manages software diagnostics, installations, upgrades & training.
  
  
  • Manages server connectivity.
  
  
  • Responsible for and manages network installation.
  
  
  • Manages procurement and license inventory.
  
  
  • Manages relocation and disposal of computer equipment.
  
  
  • Manages printer diagnostics, installations, and repairs.
  
  
  • Responsible for supporting the timely process through which end user issues and/or system problems are controlled.
  
  
  • Responsible for project planning (roll out new systems, upgrade, and patches) and project implementation to all sites.
  
  
  • Responsible for training for new hires and ongoing training.
  
  
  • Manages Escalated Technology Support issues and assist with Technology projects, including the installation and repair of computers.
  
  
  • Manages ordering escalated computer issues.
  
  
  • Manages escalated technical assistance to repair PCs.
  
  
  • Consults with Network Support Technicians, Employers and Vendors to resolve escalated issues.
  
  
  • Support, Network Support Technicians to carry out resolution.
  
  
  • Administers and/or maintain specified systems.
  
  
  • Manages all current and future applications through the Altiris system.
  
  
  • Administer Desktop policies via Altiris/ Active Directory.
  
  
  • Administer, configure, and maintain IT Service Management platform.
  
  
  
  

Skills and Qualifications 

• Same Certifications as Desktop Support Technician III.


• Three + years Desktop Technician experience.


• Must possess Windows Enterprise Desktop Administration Certification.


• 
  

  One of: Altiris CMS, Cherwell CSM Foundations, McAfee EPO, McAfee HIPS, Windows Server 2008 Active Directory config, Server+, or CTT+.

  
  

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week


• Traditional and High Deductible health plan options available


• FREE dental and vision coverage


• Generous Paid Time Off plans


• 401(k) – dollar-for-dollar match up to 5% of total compensation


• Special discounts and offers for events at the Denny Sanford PREMIER Center


• PREMIER Wellness Program


• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year


• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back


• Employees are rewarded, valued, and celebrated for hard work


• Various Career advancement opportunities and growth


• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

See job description