Sr. Manager, Observability and Event Management at NetApp in Research Triangle Park, North Carolina

Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

NetApp IT supports a large and diverse portfolio of technologies, ranging from mature 'heritage' systems to cloud-native microservices-based systems hosted in AWS, leveraging a range of IaaS and abstracted services. The shared services Observability and Event Management stack is highly flexible and capable of monitoring the full range of systems across the NetApp Worldwide IT portfolio. The Observability and Event Management team offers application engineering teams the option for fully managed observability delivery or self service. The Observability fabric is based on Zenoss, Splunk, Apica, ServiceNow and related technologies.

We're looking for an engineering manager to take this platform to the next level. This will be a hands-on managerial role, leading of a team of 3-5 engineers. We think the best managers are also great engineers that understand the art of the possible, industry patterns and standards, and have a first-hand understanding of what works well and what doesn't. You'll work in partnership with peer teams to ensure that our observability and telemetry systems are well optimized to provide high levels of transparency at the right level of granularity. Cardinality remains a thing to manage, but we don't subordinate to it. Getting visibility to the right levels is our north star.

Job Requirements

This role will require experience in the following:

• The end-to-end observability --> event management cycle (ensuring high quality detection capability, intelligent routing, actioning, etc)


• Comprehensive understanding of observability standards in the AWS ecosystem


• Developer self-service patterns; high flexibility / extensibility


• Operate as the "chief architect" of the Observability Platform


• Monitoring containerization technologies and Kubernetes


• Build a culture of learning where it's safe to fail, fail fast, learn from it, and improve


• Agile development methods / standards


• Linux and Windows based platforms


• Observability automation from workload inception to deprecation


• On premise, IaaS (AWS and Azure), abstracted services across both platforms, and SaaS services


• SNMP, synthetic transactions, log aggregation / parsing, application specific monitoring, etc.


• Excellent verbal and written communication skills


• Proactive delivery of communication and follow-up


• Excellent organizational skills and attention to detail


• Excellent ability to independently prioritize and accomplish work within time constraints

Education

• Extensive experience w/ observability and Telemetry management technologies and methods


• Experience with the operationalization of observability outputs


• Programming ability in at least one scripting language (Python, Ruby, etc)


• 6+ years experience with Zenoss, Splunk, Apica, ServiceNow and related technologies


• 4+ years of people management experience


• Bachelor's Degree in CompSci or related area of study or equivalent professional experience

Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

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