East Cambridge
Savings Bank’s Deposit Operations Department is actively recruiting for a Fraud
Specialist.
Function:
Under the general direction of the Assistant Vice President/Operations
Manager, performs a variety of administrative duties that pertain to fraudulent
account activity and the Bank’s overdraft privilege program.
We are looking for candidates
with:
Bachelor’s degree
or equivalent through specialized coursework and training
3 years’
experience in a Banking environment identifying and monitoring fraudulent
account activity in a Deposit Operations or BSA role
Knowledge of Regulation E and Charge Back Rights preferred
Working knowledge of Microsoft Word and Excel
Strong analytical, organizational and problem solving skills
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Ability to work in a fast-paced deadline-oriented environment
Essential Job Functions:
Reviews and maintains daily reports and
alerts to quickly identify and prevent emerging fraud trends and possible
losses.
Responsible for the timely and accurate
resolution of Regulation E Claims.
Research discrepancies, (provisionally) credit accounts, and prepares
necessary correspondence in accordance with established policies and
procedures.
Responsible for the daily review of debit
card cases generated by EnFact and Verafin.
Analyzes case information; comparing it to customer purchase history,
travel/purchase exceptions that may be on file, and contacting customers to
confirm transaction(s) as needed. Makes
recommendation to case generation settings in order to mitigate losses.
Responsible for Tran Blocker settings and
Fraud Alert Notifications; including BIN changes as approved by management and
Travel/purchase exceptions received by customers. Makes recommendations to Tran Blocker
settings in order to mitigate losses.
Responsible for reviewing lost/stolen cards reported to Bank’s
card processor. Monitors compromised
card alerts. Ensures timely customer
notification, closes cards in the core system if applicable and issues new
cards in a timely manner. Ensures the
accurate and timely transmission of the Card Controls file to the Bank’s card
processor.
Responsible for daily monitoring and
analyzing negative balance accounts.
Notifies management of possible account abuse/fraud. Prepares customer correspondence within
timelines established by the Bank.
Processes and prepares charge-off documentation and reports losses to
eFunds. fraud transactions are handled in a timely manner through customer
notification.
Oversees the Bank’s Overdraft Privilege
Program. Responsible for the daily
monitoring and analyzing Overdraft Privilege activity according to established
policies and procedures. Notifies
management of program abuse and recommends customer restriction to the program.
Processes and prepares charge-off documentation and reports losses to eFunds
according to established guidelines.
Responsible for monitoring and verifying possible bill pay fraud
as reported by the Bank’s third party.
Contacts customers and notifies the third party of outcome in a timely
manner.
Monitors unrecovered Return Deposit and unfunded Digital Banking
payments, including online Account Opening, Bill Payment, and P2P. Notifies management of possible account
abuse/fraud. Prepares necessary customer
correspondence within timelines set by the Bank. Processes and prepares charge-off
documentation and reports losses to efunds.
Creates management reports and assists with
preparing Board Reports within area of responsibility including fraud cases,
Overdraft Privilege, Reg E. claims, negative balances, compromised cards,
return deposit items, and all other charge-offs.
Maintains procedures manual for area of
responsibility. Responsible for the maintenance of complete, accurate, and organized
files within area of responsibility.
Responsible for assisting external and internal customers with
questions and problems pertaining to Deposit Operations and Digital Bank in accordance
with the Bank’s Customer Service Standards.