Analyst, HSMx Service Desk at Hilton Global in McLean, Virginia

Job Description:

***This role is based at our corporate office in McLean, VA***

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement add value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Analyst HSMx Service Desk, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the HSM team reporting to Director HSMx Service Desk, you will be the first point-of-contact to help hotel leaders, across ~9,000 hotels, in addition to 3rd party GPO customers in the US, Canada, Caribbean, and Latin America, optimize the vast resources, tools and initiatives which HSM provides to operators. Specifically, you will support hotel leaders by providing on-demand support through a variety of educational resources, performance-driving initiatives, strategic action planning tools, and guest service programs in a way that increases the self-sufficiency, development, and success of our customers.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Uncover trends and partner with supervisor on creation and enhancement of self-service tools for industry leaders.
• Leverage HSM partners across the organization to identify and execute supplier-based opportunities.
• Track support activities in Salesforce, MS Teams, etc. and assist to provide reports and meaningful insights for use by Hilton Supply Management.
• Participate in relevant workgroups to share insights from hotel teams to influence future brand enhancements and HSM supplier expansion. Offer guidance to operationalize Brand and HSM initiatives.
• Fulfill assignments which are developed to support HSM business objectives/Key Strategic Priorities.
• Leverage a vast understanding of supplier relationships and core brand suppliers.

How you will collaborate with others:

• Partner with other HSM teams to provide impactful and measurable support and best practices that positively influence trends and supplier adoption..

What projects you will take ownership of:

• Conduct strategic 1:1 or group connections that positively impact purchasing or supplier concerns.
• Coach hotel leaders by asking appropriate questions and guiding the use of Hilton/HSM resources and purchasing opportunities

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• One (1) years of customer service-related experience
• Knowledge of Microsoft Office capabilities.

It would be useful if you have:

• Bachelor's degree
• Two (2) years of professional experience preferably in hospitality/supply chain related Experience
• Bi-Lingual (Spanish)

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Apply Now