The Senior On-Site Service Specialist handles various operations functions including operating high volume duplicating equipment, managing copying tasks, shipping and receiving products and supplies, sorting and distributing mail/faxes, and applying postage. The role also involves copier maintenance and repair, bindery tasks, quality control, housekeeping, file services, call center duties, reception, and other building support functions.
Responsibilities:
Operate high volume copy machines and perform binding and finishing work.
Conduct daily inspections to ensure copiers are working properly and address paper jams.
Perform repair services on customer copier equipment.
Maintain records for management reports and supply inventories.
Distribute office supplies, fax transmissions, and mail.
Calculate job charges and maintain billing logs.
Respond to and coordinate all service calls required by customers.
Perform filing duties as per customer requests.
Deliver completed jobs to designated locations.
Maintain daily meter and service logs.
Travel between customer buildings as needed.
Answer customer questions about job requests.
Ensure copier areas are neat and well-stocked.
Handle shipping and receiving of materials.
Set up meeting and conference rooms.
Assist with building occupant moves.
Perform re-lamping and light maintenance tasks.
Occasionally perform cleaning duties.
Work overtime on nights and weekends, including emergency responses.
Operate various equipment like shrink-wrap machines, paper cutters, bindery equipment, and more.
Use copier equipment, calculators, fax machines, postage meters, and some PC tasks.
Perform filing duties including purging and archiving documents.
Undertake other duties as assigned.
Qualifications
High school diploma or GED.
1-2 years of related work experience.
Related copy job experience preferred.
Valid driver’s license and minimum levels of auto insurance coverage as per Ricoh requirements.
About the Company
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems, and IT services. Known for its innovation and customer-centric approach, Ricoh provides a range of services designed to improve the performance of businesses. The company emphasizes sustainability and works to minimize its environmental impact while fostering a culture of collaboration and excellence.