Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
Deploys and troubleshoots end user computing devices including laptops, desktops, printers, MFPs and wireless devices that are aligned within the Home Office Security Policy.
Reimage computers/hard drives in accordance with standards.
Perform Move, Add, and Change functions including installation and decommission.
Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
Install, configure, and troubleshoot MAC/macintosh based operating systems and proprietary applications.
Configures and supports remote users including VPN client and connectivity.
Provides customer training and knowledge documentation.
Complies with and supports ITIL change-incident-problem management processes and work instructions.
Troubleshoots incidents and fulfills requests within established SLAs.
Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
Provides a high touch, business aware, personalized, world-class customer service that extends to executive and senior level support.
Partner with Business Units, Active Directory, Messaging, Network, Engineering,
Information Security, Service Desk and vendors.
Perform asset inventory activities as needed.
Able to work with minimal instruction on day-to-day operations and general instruction on new assignments from management.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.