We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
Provides the strategic direction, tactical planning and operational oversight for all Human Resource functions including Recruitment, Compensation, Benefits, Team Member Services, Training, Communications, and Employee Relations.
Primary Duties and Responsibilities:
Promotes superior guest service
Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani
Direct responsibility of all areas outlined within the position summary
Develop partnerships with all departments to foster property goals and guest service excellence
Provides strong leadership to the property by executing programs for team members which foster positive attitudes toward company goals
Designs, develops, and implements strategic planning activities within the human resources platform
Develops the annual operating and capital budgets aligned with the Human Capital Plan strategies and effects appropriate controls and measurements to judge success in meeting the approved budgets
Provides guidance and advice to all senior leaders within the company as it relates to human resource activities, application of employment-related laws and company policies
Champions the communication of the shared vision of great guest service to all team members
Identifies all service barriers and acts to eliminate those barriers
Recognizes and rewards outstanding service providers and works to improve under-performing service providers
Facilitates the creation and measurement of performance metrics
Evaluates all areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements
Administers all Human Resource company policies and procedures
Secondary Duties and Responsibilities:
Ensures compliance with preference, gaming regulations and internal controls along with all Tribal, Local, State and Federal laws, rules, and regulations
Provides leadership coaching, career development and professional guidance to those positions within the direct reporting lines
Serves as a member of the Executive and Operational Leadership Committees
Enforces policies and procedures as required by HIPAA, Confidentiality and Privacy laws and rules
Competencies:
Designs, develops, and implements strategic planning activities with sufficient detail to append associated budgets and goals
Designs, develops, and implements preventive labor policies, procedures, and programs in order to maintain a union-free work environment
Effective utilization of evaluation programs
Excellent presentation design and delivery skills
Aligns enterprise business goals with human capital development plans and strategies
Demonstrates knowledge of all elements of change management actions
Training Requirements:
Executive Leadership Development programs
CER and purchasing procedures
Completion of all system training programs (i.e., Workday, Kronos, or other applicable system training)
Minimum Education and Requirements:
Bachelors' Degree in Human Resources, Business Administration, Communications, or a related field plus ten years of progressive Human Resources/Guest Service management experience
At least five years of Director level experience in Human Resources within a high volume, complex casino and/or hospitality environment
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment
Demonstrated knowledge in Compensation, Benefits, Employee Relations, Communications, Training, Recruitment, and Guest Experience Improvement
Demonstrated knowledge of all applicable employment laws and regulations as well as negotiations, budgeting, and strategic planning
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate computer skills in Word, Excel, and Outlook
Preferred Qualifications:
Certified Human Resource Professional certification is preferred (i.e., PHR/SPHR)