We are working with a nationally recognized Third Party Administrator (TPA/IA) with a strong presence in specialty categories and middle market accounts. As they continue to expand their operations, they are seeking an experienced individual to join their team as the Director of Claims Operations.
As the Director of Claims Operations, you will be responsible for overseeing the daily operations of their claims department, designing and implementing business strategies, and providing leadership to multiple teams. Your expertise will drive efficiency, accuracy, and customer satisfaction across all aspects of claims processing.
Here are some key responsibilities:
Hire, lead and oversee claims managers, providing guidance, support, and mentorship
Develop and implement strategic initiatives to increase claims processing efficiency and effectiveness
Collaborate with cross-functional teams to identify and address opportunities for process optimization and innovation
Hire, train adjusters & develop CAT plans
Lead operations initiatives to expand company growth
Drive a culture of excellence and accountability, maintaining a positive and inclusive work environment
Requirements
CAT experience
Managing CAT desk adjusters
Hiring & training adjusters/claims
If you are a results-driven leader with a passion for driving operational excellence, we want to hear from you!
Newman Group Search is a member of the National Insurance Recruiter Association® network and specializes in Commercial Risk & Insurance.