* Coordinate setup, maintain, and track all technology equipment.
*Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems.
* Help oversee technology onsite including Internet, phone, digital signs, etc.
* Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment.
* Manage ID Card machine, updates, and equipment upgrades.
* Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Documentation includes a clearly defined description of the problem, complete troubleshooting steps, customer communications, equipment asset information and a complete description of the resolution.
* Partner with central ITS groups and acts as a subject matter expert for the Service Desk.
Must Haves:
* Bachelor's degree in Computer Science or a related area a
* 2 - 4 years of experience
* Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment.
* Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.
* ITIL, Mac, and Microsoft product certifications are a plus.