DataBit is a leading technology consulting and services firm providing the business community with managed infrastructure, cloud services, helpdesk, custom application development, social media and software solution, services. For over 15 years, DataBit has been providing services to clients within the New York/Tri-State area.
Role Description
This is a full-time hybrid role for an Information Technology Technician located in the New York City Metropolitan Area. Depending on need the candidate will work from our Mahah NJ offices, home, or on-site at client locations. Candidates are required to live within 75 miles of Manhattan with easy access (under 2 hours) to Mid-town.
Qualifications
Provide Level II/III remote and onsite support for our customer base including support of servers, network devices and cloud services. This includes break/fix, root cause analysis, and implementation of preventative measures.
Lead the architecture, build out and administration of customer cloud environments.
Provide Level II/III support to our Help Desk for escalated trouble tickets.
Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams.
Perform remote and onsite project work such as: client onboarding, office build outs, server and network installations/upgrades, workstation setups and migrations.
Work with our partners to monitor and maintain various hosted services offerings
Internal MSP systems
ConnectWise for PSA and ticketing
ConnectWise for remote management
ScreenConnect for Remote management
Auvik
LionRoar
DUO
Client technology stack we currently support,
Windows 10/11/2012/2016/2019
MS SQL
Office 365
Veeam
Azure hosting
Azure AD
Teams/Teams Phone
Azure Virtual Desktops
Nerdio (AVD/Azure Management)
SentinnelOne
Fortinet/Juniper
OpenDNS content filter
Avanan/Proofpoint Email/smtp filter
Microsoft Intune
Microsoft MFA
DUO MFA
The ideal candidate will possess:
5+ years of experience providing outstanding customer service a technical support role
Experience working in a hands-on IT Support environment
Excellent troubleshooting methodology
Excellent verbal and written skills with a strength in technical diagrams and documentation
Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment
Ability to think fast, make sound decisions and multitask
A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM
ADDITIONAL COMPANSATION, be available nights and weekends support rotations
Strong and Proven Technical Proficiencies:
Microsoft Windows Azure architecture and implementation