The Service Desk Specialist will be responsible for providing comprehensive IT support to all users, including C-Suite executives. The role involves troubleshooting technical issues, managing onboarding processes, imaging devices, and handling phone support, configuration, and troubleshooting. The ideal candidate will be proactive, customer-focused, and able to handle a wide range of technical issues efficiently.
Key Responsibilities:
IT Service Desk Support:
Provide first-line technical support to end-users on software, hardware, and network-related issues.
Troubleshoot and resolve technical problems in a timely and efficient manner.
Manage the onboarding process for new employees, including setting up accounts and configuring hardware and software.
Perform imaging and deployment of new devices.
C-Suite Support:
Offer dedicated and high-priority support to C-Suite executives.
Ensure rapid response and resolution of technical issues for executive users.
Maintain a high level of professionalism and confidentiality while supporting senior executives.
Phone Support:
Configure and troubleshoot phone systems, including VoIP and mobile devices.
Provide assistance with phone setup, voicemail configuration, and connectivity issues.
Qualifications:
Proven experience in an IT service desk or technical support role.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
Experience with imaging and deployment of devices.
Familiarity with onboarding processes and account setup.
Excellent customer service skills, with a focus on providing support to executive-level staff.
Knowledge of phone systems and ability to configure and troubleshoot issues.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Professionalism and discretion when dealing with sensitive information.