The Senior IT Site Technician is responsible for providing end user and Corporate IT support in the following areas: software/hardware peripherals, network, telephony, data communication technologies, servers and workstation configuration. Assists with troubleshooting client/server environments. Implements company standard infrastructure and provide support for system upgrades and migrations. Supports IT site leaders/managers in delivering technical services and solutions to assigned facility. Provides primary and/or secondary support for site specific business applications. The Senior IT Site Technician has increased autonomy to work directly with vendors; researches and delivers best practices and solutions; and serves in leadership roles with various projects.
Duties
60% End User Technical Support (Skilled)
support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
support for facility security systems including security cameras and badge access software/hardware.
full frontline support along with full rights to System Center Configuration Manager (SCCM) and participates in building images.
support for all facility audio/visual equipment.
infrastructure security including operating system, security patches, and virus defense. Remediates missing system patches and updates.
and logs Service Desk tickets, providing phone and hands-on support to company's employees.
Service Desk tickets requesting new access/equipment for customers in accordance with Service Desk policies.
system hardware installations/relocations as required utilizing company's approved installation methods. 35% Infrastructure Support
folders, passwords, and user accounts through Active Directory
equipment and desktop peripherals
backend processes (Verify backups, making folders, active directory maintenance)
participation in upgrade processes(i.e. server software) - patching process (PCs and Servers)
support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications. 5% Project Management
and presents new hardware/software solutions. Works under more autonomy, less direct supervision. Develops effective relationships with Site users and Corporate IT partners. Starts to take on projects and some ownership
Required Experience
Degree required or 6+ years of experience
of 3-5 years experience with IT Helpdesk/Service Desk.
years of experience with Server (backups, applications).