Posted in Management 2 days ago.
911 Emergency Communications Supervisor
Position Profile
Status: Full-time regular position, exempt
Pay: $81,411 $105,810 (depending upon qualifications)
Benefits: Qualifies for full-time benefits date of hire
Location: City Center
Hours: Standard business hours (8am-4:30pm), may vary based on business need
Reporting Relationship: Reports to Support Operations Lieutenant
Police Department
The Eden Prairie Police Department is comprised of the Patrol, Investigations, and Support Divisions who protect and serve Eden Prairie residents by providing quality law enforcement services through active and professional engagement. Eden Prairies Police Department is committed to offering a customized service to the community, exercising discretion and fairness in enforcement, building public trust in the department, and promoting the professional development of its members.
Position Responsibilities
The 911 Emergency Communications (ECC) Supervisor oversees all operations and supervision of staff related to the Communications Center, including but not limited to preparing work schedules and shifts, prioritizing, and assigning duties, administering training programs and performing regular duties of Public Safety Telecommunicators. This position is also involved in short and long range planning of future communications equipment needs, as well as maintenance and upgrades of current communications equipment. The primary position responsibilities and areas of impact are:
While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
City of Eden Prairie Values
We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.
Position Requirements
Education: An associates degree or higher preferred or 40 hours of emergency related leadership training preferred.
Work Experience: At least five (5) years of 9-1-1 Public Safety Telecommunicator experience required. Supervisory experience in a related field preferred or at least two (2) years of Eden Prairie 9-1-1 Public Safety Telecommunicator experience preferred.
Physical Requirements: Physical effort is light for the majority of work with lifting or carrying limited to 25 pounds intermittently. Report preparation and writing at times requires extended use of a keyboard. Work interruptions are frequent. Frequent time spent on the phone using a headset.
Working Conditions: Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation.
Position Specific Expectations
Legal Expertise: Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.
Communication: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today and about possibilities; can inspire and motivate others; provides direct, complete, actionable and positive feedback to others; able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Motivating Others: Creates a climate in which people want to do their best; makes each individuals work feel important; is someone people like working for and with; able to motivate direct reports, project members and a team; invites input and encourages contribution; empowers others; effectively delegates by sharing responsibilities and accountability.
Technical Learning: Effective at acquiring skills, abilities and knowledge; quickly learns new industry, organization, and product information; has an aptitude for retaining and applying technical information; able to communicate techniques, software or product to others; is a quick study; able to work under tight deadlines and pressure.
City of Eden Prairie Pre-employment Process
The City of Eden Prairie conducts the following pre-employment checks for this position:
All final candidates must successfully complete and pass the Citys evaluation of the pre-employment process before their first day of employment.
City of Eden Prairie Recruitment Process
To apply, complete an online application (www.edenprairie.org and click on the jobs tab) by the application deadline.
Post Position: June 28th, 2024
Close Position: July 12th, 2024, by 4:00pm
Applicant Review and First Round Interviews (virtual): July 13th, 2024, through July 22nd, 2024
Final Round Interviews (in-person): week of July 29th, 2024 (date to be determined)
Pre-employment Process: beginning the week of August 5th, 2024, and estimated completion by mid-September 2024
Estimated Start Date: early to mid-October 2024
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