As innovators of premium baby gear with timeless style, Nuna is a Global Brand, growing exponentially in the US Market.
Nuna's corporate office is nestled in scenic Berks County, PA, within a mile of PA Turnpike exit 298. Our quiet location promises the luxuries of a low-stress commute and a 360 view of nature.
Like our high-quality baby gear products, our health and welfare benefits are superior, boasting an onsite state-of-the-art gym facility coupled with a $0 Copay / $0 Deductible Medical & Prescription Plan and a 401(k) with 6% Employer Match.
Currently we are are seeking a SeniorCredit & Collections Specialist to join our Finance team.
The SeniorCredit & Collections Specialist will effectively and efficiently support the day-to-day credit and collections activities, and ensure the accurate timely billing and collection of retail customer payments.
In this role, the SeniorCredit & Collections Specialist will actively provide guidance and improve the daily departmental functions and be a Brand Ambassador for the company by delivering exceptional customer service to retail establishments during the credit evaluation and collection process.
Essential Duties and Responsibilities
Monitoring, Analysis & Reporting Deliverables
Distribute weekly AR Summary report that indicates customer balances and highlights any areas of concern.
Review auto invoicing report (from the previous business day) to ensure all invoices were generated.
Trouble shoot and resolve invoices that failed to deliver.
Perform routine root cause analysis to resolve current and mitigate future, invoice disputes, billing issues and deductions.
Regularly monitor accounts for credit use and early detection of risk.
Report and respond to past due accounts and credit concerns with escalation to leadership where necessary for intervention.
Maintain and continuously seek ways to improve departmental and organization key performance indicators including Days Sales Outstanding, Past Due and Current Percentage, Average Days Delinquent.
Administrative Deliverables
Maintain database of customer tax exemption certificates.
Maintain organized credit files for all active (and inactive) customers, including credit applications and bank/trade references.
Prioritize and execute daily collection activities; contact customers for payment via telephone and email, document and maintain timely collection notes in SAP collection tool and establish appropriate follow-up.
Perform all related credit activities for assigned customers, including, but is not limited to, new customer approvals, credit limit adjustments, basic financial statement analysis and interpretation, contract reviews, and obtaining both bank and trade references.
Handle internal calls regarding credit holds and account status.
Process customer deductions.
Credit & Collections Problem Solving
Serve and support the credit & collections specialist in resolving complex matters including but not limited to:
Research issues.
Obtaining internal approval (if required)
Creating credit / debit memos.
Contacting retailer for payment if deduction is invalid.
Filing all documentation for historical reference.
Creating monthly chargeback report.
Escalating complex issues as per department protocols.
Internal Stakeholder Deliverables
Provide leadership in strengthening internal communications with staff and colleagues at all levels throughout the organization; create and promote a positive and supportive work environment.
Follow up with sales team for new credit applications with incomplete documentation.
Effectively work with account services and sales team to resolve customer disputes, payment and credit issues.
Other
Actively participate in continuously seeking ways to improve the function of credit/collections; workflow standard operating procedures (SOPs), best practices, policies, etc.
Perform other duties as assigned; assists other department activities as needed.
This position description is intended to provide a summary of the major duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.
Requirements and Qualifications
Experience, Knowledge & Education:
Five (5) to eight (8) years in high volume B2B credit/collection environment.
Experience in sales support environment a plus.
Possess strong command of the collection process.
Related industry experience highly desirable.
College Degree or equivalent combination of training and work experience.
AA/BA or BS in accounting preferred.
Skills & Knowledge:
Exceptional customer service skills; must be able to demonstrate positive brand awareness through all interactions with customers (internal and external).
Proficient at quickly building rapport and becoming a trusted partner for both internal and external colleagues and stakeholders.
Comfortable with frequent access to confidential information and ability to exercise extreme discretion.
Ridiculously thorough, accurate and meticulous in your work.
Unparalleled organizational and time management skills.
Flawless execution and accuracy in typing and data entry; possess excellent match aptitude.
Proficient at delivering (email and verbal) clear, complete, concise, courteous, and correct information.
Demonstrated ability to identify, mitigate, resolve, and escalate risks.
Skilled at mitigating distractions and maintaining focus at the task at hand.
Exceptional interpersonal and collaboration skills; ability to handle conflict and interface tactfully with diverse people, situations, and ideas.
Equally adept at active listening as well as communicating.
Exhibits strong work ethic, analytical and critical thinking skills.
Strong devotion to internal stakeholders with a proactive style.
Ability to exercise good judgement and remain poised under pressure or opposition.
Willingness to take on new and differing tasks as needed.
Team orientation with strong integrity and professionalism.
Seeks continuous improvement in all tasks and processes.
Technology:
Proficiency in MS Office with advanced Excel skills.
Familiar with:
ERP solutions; SAP ECC highly desirable.
Tax software; Avalara highly desirable.
Ability to:
conduct meetings within virtual environment.
work extended hours, which may on occasion include nights and weekends.
proficiency learn new software with ease.
Other:
Employees who are in Non-Exempt positions must accurately complete, obtain approval from their manager, and timely submit a timecard in the form provided by the Company, as it coincides with the Company's bi-weekly payroll schedule .
Bi-lingual (English/Spanish) a plus.
Applicants must be currently authorized to work in the United States on a full-time basis.