The Quality Manager is responsible for managing Quality Programs, Certifications, and Processes at the Owatonna and St. Paul manufacturing plants.
Responsibilities:
Develop and manage Quality Programs to ensure all products, raw materials, processes, and services meet our high-quality standards.
Manage Quality Technicians; train, develop, assign and direct work, provide feedback, and manage performance.
Maintain compliance with all documented Quality Policies and Objectives; assist in obtaining and maintaining required Quality Certifications including SQF and ISO 9001.
Design and implement quality training programs; provide ongoing quality inspection trainings to manufacturing team members to ensure best quality practices are being maintained.
Formulates and maintains quality objectives complementary to corporate policies and goals.
Develops and initiates standards and methods for inspection, testing, and evaluation.
Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
Develops new approaches to solve problems identified during quality activities.
Report Quality metrics and trends routinely to the company
Maintain and communicate all quality data to department managers for problem identification, resolution, and loss reporting.
Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
Maintains a working knowledge of government and industry quality codes and standards.
Investigates and adjusts customer complaints regarding quality.
Design and develop quality documentation, i.e. procedures, work instructions, inspection, and sampling plans, as needed or requested
Interprets statistical data relating to quality; recommends changes in standards, processes, equipment, and materials to facilitate work, maintain quality, and drives continuous process improvement.
Maintain documentation and revision level of quality documentation for all products or services in conjunction with our ISO 9001 and SQF Certifications.
Oversees internal and external audits related to ISO, SQF, and Customers.
Perform internal and supplier qualification audits (i.e. preparation of audit plans, audit reports, and verifying corrective actions have been completed and are effective, etc.)
Review non-conformities (NCRs) for determining root cause, creating corrective actions, providing customer follow up and close NCRs within an acceptable timeframe.
Perform product testing and process inspections throughout the development and production process to ensure consistent quality.
Perform problem-solving tests to develop corrective actions for quality issues and to initiate continuous improvement.
Adhere to all company safety standards.
Establish and maintain relationships with vendors to help facilitate the timely completion of projects.
Coordinate returns to vendors and ensure corrective actions are in place to prevent future defects.
Other duties may be assigned.
Requirements:
Bachelor's degree or equivalent experience required in a Quality or Engineering related field.
Minimum of 5 years' Quality experience in high volume manufacturing - preferably in pressure sensitive label stock industry.
Experience with SQF and/or ISO certification and compliance preferred.
Strong supervisory and leadership skills.
Knowledge of Project Management software and proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Outstanding verbal and written communication skills, with exceptional interpersonal skills.
Ability to present information and respond to questions from various levels from within or outside the organization.
Strong analytical and problem-solving skills. Solutions focused and results driven.
Proactive, self-directed, and motivated; not afraid to "roll up your sleeves."
Detail focused with strong time management and organization skills.
Travel:
Less than 10% domestic travel required. Occasional need to drive a vehicle to St. Paul.
Physical Demands:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds.
Regularly required to talk or hear.
Required to use hands to finger, handle or feel objects, tools, or controls and reach with hands and arms.
Occasionally required to sit and squat, kneel, or crawl.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus