Application Support Manager at University of South Carolina in Columbia, South Carolina

Job Description:

Application Support Manager




Department: SAAS Housing Facility Management



Advertised Salary Range: $72,093 to $72,093



Part/Full Time: Full Time



About UofSC


From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.


Inclusive Excellence Statement


At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.


Advertised Job Summary


Application Support Manager

Are you a natural problem solver?
Do you have a unique combination of technical expertise in application software?
Are you a self-starter that recognizes challenges and loves to bring solutions rather than just problems?

Under the supervision of the Director of USC Housing Facilities Operations and Maintenance, the Application Support Manager will provide strategic oversight to the success in implementation, evolution and maintenance of mission-unique software applications within Facilities. This energetic leader ensures that strategic goals, change management, and support activities are clearly aligned with departmental and institutional priorities with evolving system support methodologies to assist in meeting increasing demand from users and key stakeholders. This position is responsible for identifying and recommending process improvements and building data visualizations for administration to see, understand, and act on. Assisting the Director in setting program standards for planning, tracking, change control, risk management, user training, and communication within the systems. This position serves as the primary liaison between Facilities and USC’s Division of Information Technology department and external system’s technology teams.



Day to Day Responsibilities

• Program Management (administrator for software applications such as AutoCAD, AssetWorks, and FAMIS)


• Software Management (Developing program standards)


• Training of all software systems utilized in Housing Facilities

Please see the job duties below


Perks

• Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.


• Generous paid time off.


• An engaging and collaborative on-campus environment Our location is next to the iconic UofSC Horseshoe, surrounded by amenities, so you’ll love where you work!


• Opportunities for professional development.


• Eligible for enrollment in the Public Service Loan Forgiveness Program


• Working at a globally recognized, high-impact research university committed to a superior student experience.

https://www.youtube.com/watch?v=BALBcUSl7ck


Minimum Qualifications (Classified and Unclassified positions)


Bachelor’s Degree in Information Technology related field and 4 or more years of experience, or Associate Degree in Information Technology related and 6 or more years of experience, or equivalence


Preferred Qualifications

• Bachelor’s Degree and 6 or more years of experience in a related field


• Experience with common software utilized by University Facilities Departments (PeopleSoft, FAMIS, PowerBI, ESRI, ArcGIS)


• Ability to write JAVA scripts and/or computer coding

Knowledge/Skills/Abilities


The ability to interpret and apply rules and regulations. Manage work and provide guidance to employees. Ability to make presentations and prepare reports. Ability to resolve problems and communicate outcomes, able to interpret plans and interact with various levels of personnel. Ability to use technology, problem solve and utilize conscious decision making. Written and verbal communication skills. Ability to troubleshoot problems. Ability to be responsible for providing technical support on departmental IT needs.


Job Close Date


08/01/2024



Special Instructions to Applicant


Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.


We are only accepting applications submitted by August 1, 2024.


The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance


• Retirement Programs


• Paid Tuition


• Dependent Scholarships


• Annual Leave


• Sick Leave


• 13 Paid Holidays (including an extended December holiday)


• Paid Parental Leave


• Professional Development Opportunities

Click
here to learn more about why you should work at USC.


To apply, please visit: https://uscjobs.sc.edu/postings/170509





EEO Statement


The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.















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