Registrar (Celebrate Smiles) at Access Community Health Centers, Inc in Madison, Wisconsin

Job Description:

Access Community Health Centers, Inc


Registrar (Celebrate Smiles)
Regular Full-Time
Madison, WI, US




Celebrate Smiles Registrar

Access’ Celebrate Smiles program works to prevent tooth decay and educate children about good oral health. This program brings licensed dental staff to local schools screening children in grades 4K-8. We provide dental sealants, fluoride varnish, as well as dental cleanings and restorative treatment as needed. Children in the program become Access dental patients and can receive ongoing care at an Access dental clinic.

The Registrar is often the first person to greet and work with patients who choose Access Community Health Centers for their care, so outstanding customer service skills, compassion, and empathy are critical in this role. The Registrar will work effectively on a team and communicate respectfully based on shared goals and mutual respect. They will accurately schedule and register patients seeking an appointment. The Registrar creates new medical records, enters, and verifies demographic, account, and coverage information, schedules appointments, and takes and routes messages to clinic staff. The Registrar ensures that patients flow through the scheduling and registration processes quickly and efficiently following consistent processes, while also delivering great experiences through compassionate interaction.

The Registrar will also determine the needs of patients and assists in connecting to appropriate resources and provides information to resolve less complex issues. If a patient requires additional intervention, the Registrar determines the next course of action including forwarding to or consulting with the appropriate Access leadership. The Registrar requires extensive knowledge of Access Community Health Centers for the purpose of addressing and routing patient concerns and questions. The Registrar will support department and inter-departmental workflows as needed.

**This position requires daily travel to elementary and middle schools in the Madison and Sun Prairie area. Hours are according to MMSD and Sun Prairie school schedules, Monday-Friday, 7:00a-5:00p.

Support our mission: Improving health. Improving lives.

Support our values: Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve.

Compassion

Listen to our patients, staff and community to understand their needs and provide care with empathy and respect.

Inclusion

Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.

Stewardship

Use the resources we are given effectively and efficiently, and we value innovation.

Equity

Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.

Community

Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access.

Qualifications: Desired candidate may meet a combination of the following qualifications:

Required qualifications:

• A High School diploma or equivalent
• A minimum of one year of customer service/telephone/reception experience
• Experience in the use of a personal computer and be proficient at keyboarding/typing and use of various Internet applications and email
• Experience with Microsoft Word and Excel software program

Preferred qualifications:

• Fluency in English and Spanish
• Previous medical/dental appointment scheduling or registration experience
• Medical/dental terminology knowledge
• Experience with EPIC or other electronic health record software system

Compensation and Benefits:

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes:

Pay range starts at $20.00 hourly and is adjusted according to experience, weekly $50 travel stipend (daily travel required)

Health insurance

Dental insurance

Life Insurance

Long and short-term disability insurance

401(k) retirement plan (100% vested with employer match)

Flexible spending plans

Employee Assistance Program (EAP)

Paid time off program (for vacation, personal and sick time)

Paid holidays

Childcare referral program

Transportation program

Tuition reimbursement

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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