Job Title: Unified Communication/Cisco Contact Center Consultant
Location: Full time onsite in Fort Myers, FL
Employment Type: Long Term of Contract
Experience: 3-5 years
Minimum technologies required: Cisco Contact Center, Cisco voice gateways and Telco configuration, Cisco Unified Communications Manager, Contact Center as a Service (CCaaS)
Skillset Required:
Cisco Contact Center (UCCX, UCCE, PCCE, WxCC).
Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations.
Cisco Unified Communications Manager that pertains to Contact Center implementations.
Contact Center as a Service (CCaaS)
Migrating/Integrating legacy contact center technology with CCaaS applications.
Experience with Genesys Cloud preferred but not required.
Five9's experience preferred, but not required.
Ujet experience preferred, but not required.
Nice CXOne experience preferred, but not required.
Familiarity with scripting languages: JSON, Java, Python, PowerShell, etc.